Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2018, work through Adecco Poland found nearly 52 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Aktualnie dla naszego Klienta poszukujemy:
HR Services Specialist for US/CAN
Miejsce pracy: Kraków
Working hours: 10:00 - 18:00
Contract for 12 months (possibility of extension).
First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.
Responsibilities:
- Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools.
- Navigates on company"s systems and tools and explains their functionality.
- Processes information, data, transactions, and letter related to HR or Payroll data.
- Tracks customer contacts and inquiries in case management system.
- Monitors case management system and reassigns tasks to appropriate teams.
- Escalates necessary matters to policy owners for resolution.
- Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise.
- Conveys a professional, knowledgeable, helpful and confidential approach.
Basic Qualifications:
- 1 year in HR or Payroll, or in a call center environment.
- Proficiency with Microsoft applications.
- Excellent spoken and written English.
- Bachelor"s Degree or equivalent experience.
Preferred Qualifications:
- Superior customer service skills.
- Organizational and multi-tasking skills.
- Ability to communicate clearly and concisely.
- Ability to problem solve.
- Experience with HR or Payroll applications or case management systems reports, and databases.
- Numerical attitude/analytical skills.
- Knowledge of HR or Payroll policies and processes.
- Ability to handle confidential issues with discretion.
- Ability to work in a team environment.
We offer:
- International working environment and unique company culture.
- Personal development opportunities.
- Benefits package including medical care, insurance and sport activities.
Please note that we will contact only selected candidates.
Numer referencyjny: 22/11/2018/ARC/KB
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
