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Hays Poland

HR Manager


Hays Poland

HR Manager

Dąbrowa Górnicza
HR Manager
Dąbrowa Górnicza
NR REF.: 1018996

For our client, shared services centre of multinational organization, we are currently searching for experienced HR Manager.


The person we are looking for will be responsible for managing teams working in a different HR areas – HR Admin, Payroll, Time Management. He/she will influence process scope, training and people decisions relating to the process serviced, will be responsible for End to End case management of cases, service excellence ( meeting KPIs, SLAs), stakeholder satisfaction, process improvement, issue analysis and resolution, process and resource optimization.

His/her accountabilities will also include managing teams and maintaining employee satisfaction, resolving Customer Cases and work on escalated cases, assisting team members to research and solve customer cases, identify trends and high volume inquires that may indicate corporate-wide issues, maintaining good service level, training, developing and coaching team members, conduct quality monitorings for Team, ensuring Team meets audit and compliance requirements

We expect the Candidates to possess 6-8 years of HR experience, min 2 years as HR Manager/HR Business Partner,knowledge of global HR policies & Practices, prior Team Management Experience required, proficiency in Polish and Englishin business context. He/she should also have Customer Service Orientation, Commitment to Excellence, Strategic Perspective.
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Hays Poland

Job Description

HR Manager
Dąbrowa Górnicza
NR REF.: 1018996

For our client, shared services centre of multinational organization, we are currently searching for experienced HR Manager.


The person we are looking for will be responsible for managing teams working in a different HR areas – HR Admin, Payroll, Time Management. He/she will influence process scope, training and people decisions relating to the process serviced, will be responsible for End to End case management of cases, service excellence ( meeting KPIs, SLAs), stakeholder satisfaction, process improvement, issue analysis and resolution, process and resource optimization.

His/her accountabilities will also include managing teams and maintaining employee satisfaction, resolving Customer Cases and work on escalated cases, assisting team members to research and solve customer cases, identify trends and high volume inquires that may indicate corporate-wide issues, maintaining good service level, training, developing and coaching team members, conduct quality monitorings for Team, ensuring Team meets audit and compliance requirements

We expect the Candidates to possess 6-8 years of HR experience, min 2 years as HR Manager/HR Business Partner,knowledge of global HR policies & Practices, prior Team Management Experience required, proficiency in Polish and Englishin business context. He/she should also have Customer Service Orientation, Commitment to Excellence, Strategic Perspective.

Additional Information

Last updated
Employment type
Full time
Contract type
Permanent
Number of vacancies
1
Min. experience
One year
Min. education
Associate degree
Industry / category
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