Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Operations Team Leader with French
Lokalizacja: WarsawWhat will you do?
• Ensure the services provided by the team meet the requirements of the SLA and alert in case of any issue.
• Plan workload and resources in order to maintain a constant high level of services with no disruption
• Manage a team. Recruit and develop talents, guarantee performance and engagement in the team and manages HR issues Ensures skills improvement and push for customer mindset. Guarantee efficient back up structure
• Manage changes in the processes, new transfers, projects (resources, costs, deadlines, risks)
• Ensure continuous improvement of the processes and team involved in CI program
• Act as Employee Administration Coordinator for France
• Process maintenance: ensure adaptations required due to law, tools, policies
• Manage stakeholders and escalations
• Implement customer satisfaction survey improvement plan
What will help you to be successful?
• Min 2 years managerial experience and strong business partnership skills
• Fluent command of both French and English
• Experience in HR processes management as an asset, especially in SSC/ BPO environment
• Master Degree
• Strong customer service focus; demonstrated ability to understand the customer’s business, issues and needs, proactively responding to customer requirements • Strong leadership skills
• Excellent organizational, project management and time-management skills
• Results-oriented and an effective problem solver
• Proficient in the use of MS Office
What do we offer?
• Exciting job in an international company, with opportunities to lead and contribute to different projects & actions
• Work in a diverse and supportive team of professionals.
• Induction training that will help you to smoothly find yourself in our company
• Special training tailored to your needs and career goals
• Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
• Opportunity to develop based on clear career paths, to grow through experience and exposure
• Operating according to LEAN methodology
• Possibility to use foreign languages and to collaborate with cross-region teams
