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Head of Operations and SSC

Michael Page

Warsaw, mazowieckie

Michael Page Michael Page

Head of Operations and SSC

To support the successful growth of our Client's SSC structures, we are currently seeking experienced candidates for the key role of Head of Operations & SSC. The role involves day to day management of the SSC as well as proactively and efficiently contributing to the development of the overall SSC strategy.

Client Details

Our Client is a well-known brand, leader in its market segment running an e-commerce business model. The company has established a Shared Service Center located in Warsaw to support its European entities.

Description

  • Leading and managing the Shared Services Center
  • Tracking business unit performance as well as leading and challenging management
  • Exercising control over the implementation of business objectives by subordinate units and coordinating work related to ensuring high quality of services
  • Designing and implementing a development strategy to increase productivity, service level as well as assure possibilities for further expansion
  • Recommending solutions leading to the optimization of processes in the organization
  • Empowering a continuous improvement culture
  • Assessing costs and risks of all business initiatives
  • Budget planning and implementation of financial strategy plans
  • Participating in SSC projects including overseeing transition projects aiming to move new business functions to the SSC
  • Building a corporate culture in which all employees are respected, valued and motivated to contribute to their maximum potential
  • Developing and implementing an effective internal communication strategy
  • Building relationships with stakeholders located in different European countries
  • Close cooperation with the Board of Directors located in Germany

Profile

  • Strong organizational and analytical skills
  • Exceptional decision making skills and result-oriented approach
  • Demonstrate strong leadership capabilities
  • Ability to communicate effectively at all levels of the organization
  • Relevant experience in a managing role on a senior level within an international organization
  • Experience in the SSC / BPO environment or an international e-commerce/retail organization will be an asset
  • Fluency in English (very good command of German will be an asset)
  • Experience in process optimization projects (knowledge of Six Sigma / Lean methodology will be an asset)
  • University degree

Job Offer

  • Leading a Shared Service Center of a well-known brand
  • A people-oriented organizational culture
  • A great opportunity to be part of a growing organisation
  • Self-development by participating in interesting and challenging regional and local projects
Please apply via the button on the right side of this job offer.
Michael Page Michael Page

Job details

Location: Warsaw
Contract type: Na czas nieokreślony

About Michael Page

Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.

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