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Head of Delivery

Devire

Kraków, małopolskie

Devire
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.

Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.

Head of Delivery

Lokalizacja: Kraków

For one of our clients, IT company entering  Polish market and building brand new technology center in Cracow, we are looking for…

 

Head of Delivery

 

… to help building its presence within CEE region.

 

Company overview:

  • HQ in USA- New York, office in India - Bangalore, opening new office in Poland - Cracow.
  • Providing end to end cloud solutions for retail an e-commerce industry working with multiple Fortune 500 companies and some of the world’s best startups.
  • Scope of services includes: Enterprise Assessment & Adoption, Cloud Devops & Support Cloud Application Re-engineering, Research innovation, Data Science, Machine Learning, Artificial Intelligence, UX Design

 

Key functions:

  • Functional responsibility will cover service delivery both onshore and offshore.
  • Initial end to end process management onshore/ offshore
  • Initially taking on management of offshore operational resources responsible for improving Turnaround time, Active time, Customer Satisfaction
  • Working with IT to deliver customer innovation e.g. New Digital processes for customers
  • Supporting new sales opportunities to deliver refined and new service offerings for our existing and new clients

 

Requirements:

  • Relevant managerial experience, including previous Service Delivery Manager Experience
  • 12 to 15 years of substantial experience in technical services
  • Proven project management experience
  • Working experience in IT industry, preferably within Cloud Services
  • Understanding of IT industry working practices / methodologies
  • Strong relationship-building skills, with both internal departments and external customers
  • Strong organizational, time management and prioritization skills
  • Leadership skills gained from working within a busy, demanding, pressurized and international environment
  • Fluent English (working with US and India on daily basis)
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