Head of BPO Services / BPO Practice Director
Location: WarszawaThe challenges waiting for you:
- Launch a new investment in Sii, the Business Processes Outsourcing Unit
- Build Sii offering in the area of BPO such as:
- Administration support management
- Business trips management
- Procurement
- Project administration & billing
- Worker administration management
- Fleet management
- Accounting or payroll
- Graphic & social media management
- Other
- Define SWOT & USP against competitors
- Define and execute the unit’s sales, business development & marketing strategy in order to obtain leads & opportunities
- Manage sales & presales activities
- Manage delivery of services under his/her responsibility in the areas: risks, budget, quality assurance, methodology, controlling, reporting and planning. Organize & lead the work of the delivery teams
- HR / Team / People management
- Be responsible for a P&L unit
- Cooperate with other company units: sales, finance, back-office, PMO, legal
Required skills:
- Ambitious Leader
- Experience in management of a unit responsible for providing BPO services
- Experience in sales and client acquisition of BPO services
- Hands-on experience with organizing delivery of BPO services
- Wide knowledge on the relevant market, competition and clients
- Good sales and presales skills
- Minimum 10 years’ professional experience
- At least 3 years’ experience gained in BPO services business
- University education
- Dynamic and very ambitious person, not afraid of challenges
- Good organization of work and excellent skills to manage people
- Positive Energy. Ability to energize others
- Passion. Deep and authentic excitement about work
- Professional approach to work, strong sense of responsibility to the customer
- Nice and open-minded
- Ability to understand customer’s problems & create solutions in response
- Ability to sell high level consulting services & win large deals
- Excellent interpersonal and communication skills
- Drive and ambition to win & deliver contracts, strong focus on target
- Ability to recruit top level subordinates team; build close contact / partnership / open-minded relation with them. Closely monitor subordinates KPI help them to perform & win
- Fluent English proficiency
Your benefits:
- Build you own start-up & independent unit from scratch
- P&L responsibilities with high decision-making freedom
- Complete set of supporting organization, shared-services & tools (marketing, internal IT tools, website, recruitment, office, PMO, legal services, up-selling possibilities to our existing customers…)
- Permanent job contract (fix + bonuses depending on business results)
- Company car
- Private healthcare system, additional perks of benefits
Apply with the button on the right side