Global IT Regional Engineering Manager

Poznan

Global IT Regional Engineering Manager
Poznan
NR REF.: 1153321


Your new company

For our client, a global manufacturer of tobacco products, we are looking for a Global IT Regional Engineering Manager.

Your new role

The Regional Engineering manager ensures that all on-site technologies that come under central direction (e.g. servers, manufacturing systems, client and end user device management, computer room management, local systems monitoring and software support) get local support where required. Within the scope of this activity it is of paramount importance that alignment and adherence to group policies, procedures and mandates are followed throughout the region.

The job holder will ensure that the service is cost effective and appropriate to the specific requirements of the operations, offices of the geography for which they hold responsibility as well as act as an initial point of escalation for business IT issues.

The holder will also be responsible for ensuring agreed service levels are consistently met and reported upon. Where necessary the incumbent will undertake the preparation and delivery of local continuous improvement plans.

Key responsibilities:

• internal and external customer service interaction, negotiation with and management of third-party suppliers, contract management and contribution to the development of service standards and processes.
• the implementation of Service Desk and local engineering elements are included in cluster account plans in conjunction with local management teams and our key partners
• the development, agreement and day to day management of the various budgets within their control.
• the definition of service improvement and change projects and the management of those initiatives through the agreed governance and project delivery processes
• from time to time there will be a requirement for this role to implement locally derived solutions that have been mandated by Global IT and are as widely utilised within the geography as possible
• ensuring that each geography has a workable and tested local IT Business Continuity Plan.
• the practical application of on-site engineering services which includes but not limited to local support activity, local liaison and management of incidents and problems and project activity including the deployment of new hardware, applications, system upgrades, additional automation, and any other related change activity
• Identify, prioritise, communicate and manage a diverse range of conflicting demands within a constantly changing fast moving environment
• resolve issues across customer and business partner boundaries, solve service delivery problems and identify and promote improvement opportunities
• have responsibility for the day to day leadership of Local Support teams of 25 to 30 people in the geography of responsibility
• set and measure performance targets and objectives as part of the annual appraisal process
• coach and support direct reports towards effective development plans and promote a culture of high performance and empowerment within the teams

Requirements:

• Experience in the management of service delivery teams responsible for client/end user devices, warehouse systems, global desktop and telephony systems, servers and local infrastructure to agreed standards and service levels
• Have proven team leadership skills and a sound technical awareness of the working environment.
• Customer relationship management skills and the ability to develop and maintain effective local relationships.
• Experienced in managing third party partners and business partner relationships in an outsourced environment including local audits
• Experience in managing and developing best practice on-site service support and associated improvement plans
• Ability to effectively control budgets and manage resource demand
• Sound knowledge of current and emerging technologies with extensive experience of maximising processes and deploying best practice
• Experience of modern service desk systems and effective service delivery best practice
• Understands local working practices, legal and safety regulations and has the ability to operate successfully in a multi- cultural environment Ideally, qualified within the ITIL customer/service management and project management disciplines and experienced in best practice implementation
• Quickly identify options and make decisions to resolve incidents and issues
• Knows when and how to delegate activity to ensure it is delivered in the most appropriate manner
• Make short term tactical decisions if required whilst ensuring that they are complimentary with Global IT strategic direction
• Knows when and how to escalate issues in order to ensure prompt and effective resolution with minimum impact on local service levels
• Must have a working knowledge of English and be able to operate effectively in environments where English is the working language

What you'll get in return

• An opportunity to handle a high and responsible position within great global company
• Private healthcare
• Insurance for you and for your family
• Attractive annual bonus
• Car allowance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.