Global Incident Manager
WarszawaGlobal Incident Manager
Warszawa
NR REF.: 1149197
Your new company
You will join ISS A/S, an international, globally well-known company from the facilities management industry, that is opening the new office in Poland, Warsaw.
Your new role
As Global Incident Manager your key purpose is to manage the Incident lifecycle for all incidents and to ensure both high quality and integrity in the Incident process. You will own the Incident Management process from end to end and across all layers of the ISS organization. Not at least you will support and control Major Incidents. More specifically, you will be responsible for:
What you'll need to succeed
What you'll get in return
You will be offered you a challenging and exciting career in an ambitious working environment characterized by high pace and drive. In this role you will have the opportunity to become part of high performing team in a challenging international environment with immediate exposure to senior stakeholder internally in ISS. ISS has an open and informal culture founded on professionalism at all levels. The right person will have ample opportunity for personal and professional development and for building a large network of highly qualified colleagues and influential stakeholders.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Warszawa
NR REF.: 1149197
Your new company
You will join ISS A/S, an international, globally well-known company from the facilities management industry, that is opening the new office in Poland, Warsaw.
Your new role
As Global Incident Manager your key purpose is to manage the Incident lifecycle for all incidents and to ensure both high quality and integrity in the Incident process. You will own the Incident Management process from end to end and across all layers of the ISS organization. Not at least you will support and control Major Incidents. More specifically, you will be responsible for:
- Driving and continually improve the Incident Management Process
- Reporting key performance indicators back to management
- Ensure appropriate gap analysis is conducted
- Ensuring anchoring of and securing correct utilization of the process with key stakeholders
- Proactively searching for and implementing improvements on our ITSM solution
- Being single-point-of-contact for internal business process/application owners and supporting vendors
- Maintaining dashboards visualizing KPIs
- Ensure compliance to ISS’ corporate policies, procedures and standards
What you'll need to succeed
- You probably hold a Masters Degree in IT or other relevant domain but the most important factor is real world implementation experience within the area of responsibility for the position
- ITIL Certification, preferably v4
- Experience with the Incident management processes, preferably in an international organization
- Fluent English, both written and oral
- Experience with development and execution of communication and training of stakeholders
- On a personal level you have an international mindset, high attention to detail, good stakeholder management skills, good interpersonal skills and are a strong communicator in English.
What you'll get in return
You will be offered you a challenging and exciting career in an ambitious working environment characterized by high pace and drive. In this role you will have the opportunity to become part of high performing team in a challenging international environment with immediate exposure to senior stakeholder internally in ISS. ISS has an open and informal culture founded on professionalism at all levels. The right person will have ample opportunity for personal and professional development and for building a large network of highly qualified colleagues and influential stakeholders.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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