Global Customer Service Manager
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Holland Netherlands.
In this position as Global Customer Service Manager you will be part of the Supply Chain management team that manages all intercompany replenishment and/or supply to third party customers globally for the Global Business Unit. You will report to the Manager Global Supply Chain.
- Motivate and develop Staff in order to create a high performance team
- Execute the Supply Chain strategy and work close together with regional and local Supply Chain teams world wide.
- You will provide input for the annual budget requirements and manage part of the budget you will be responisble for.
- Act as the point of escalation in case of issues related to supply
- Collect, maintain and responsible for quality of master data.
- At least 5 years experience in a similar role
- Experience in a International export environment
- Knowlegde of how to use parameters for optimization
- Knowledge of ERP systems,
- Experience with working in a Lean environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Thijs Claassen.
The Company
Our client is a fast growing multinational in the Pharmaceutical industry. Are you ambitious, willing to work hard and are you always looking for improvement within processes? Please contact me asap to discuss this challenging position.In this position as Global Customer Service Manager you will be part of the Supply Chain management team that manages all intercompany replenishment and/or supply to third party customers globally for the Global Business Unit. You will report to the Manager Global Supply Chain.
Role Description
In this role you will lead and develop a Global Customer Service team to ensure service according to the agreed service levels. You will be responsible to develop and implement the global Customer Service strategy. You will manage, monitor and deliver the agreed team targets through performance scorecard in line with the strategic targets.Responsibilities
- Manage and develop a team, you will also be part of the Supply Chain Management Team,- Motivate and develop Staff in order to create a high performance team
- Execute the Supply Chain strategy and work close together with regional and local Supply Chain teams world wide.
- You will provide input for the annual budget requirements and manage part of the budget you will be responisble for.
- Act as the point of escalation in case of issues related to supply
- Collect, maintain and responsible for quality of master data.
Requirements
- At least a bachelor degree, master degree will be preffered- At least 5 years experience in a similar role
- Experience in a International export environment
- Knowlegde of how to use parameters for optimization
- Knowledge of ERP systems,
- Experience with working in a Lean environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Thijs Claassen.
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