HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
GLCM Digital E-banking Specialist
Location: Cracow
Key Accountabilities:
• Lead an open, professional written and oral communication with the customers, stakeholders and internal teams aiming to resolve even challenging inquiries to customers satisfaction in line with the guidelines set.
• Demonstrate knowledge of features, benefits and procedures.
• Build professional, trusted relationships and supportive work environment with colleagues in all areas.
• Ensure that the productivity and quality levels are achieved as per the standards set for the process.
• Proactively identify issues and possible improvements and escalate the same.
• Resolve customer queries received via phone/Email in a professional, timely and accurate way.
• Process customer instructions accurately to achieve agreed quality standards and targets on all the processes worked.
• Act effectively on all customer feedback.
• Regular contribution to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas.
• Swift and clear communication to the stakeholder.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
• Ensuring swift and smooth customer queries solving in line with procedures and deadlines set.
• Supporting in maintaining operational risk and internal standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators; adheres to local law compliance as well.
Requirements:
• Fluency in English and Polish and French
• Computer and online proficiency.
• Banking and/or payments knowledge.
• Ability to learn quickly, retain and transfer knowledge appropriately.
• Excellent organizational and time management skills.
• Ability to multi-task, depending on the criticality of the tasks.
• Ability to communicate effectively with local and global team.
• Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
• Proven track record of strong focus towards high levels of Quality and Customer Service.
• Earlier work experience is preferred but not essential.
• Ability to write business Emails and reports.
• Ability to understand and interpret numeric data.
• High interpersonal skills and an open, team-player attitude.
We offer:
• Stable job in professional team
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Private health care
• Employees’ benefits
