German Back Office Employee
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.
- Works with other CS sub teams to ensure set up of pre-order entry tasks is done.
- Screens and acts on incoming orders by determining the correct order process, i.e.: standard, specialized, sample, make to order, imlygic
- Prepares export documentation
- Sets up special shipping, packaging and/or invoice instructions.
Distribution management
- Timely resolution of drug product issues or transport issues affecting timely and in full shipping to customers
- Takes a proactive approach to identifying breakdowns in service or systems, information flows and processes.
- Correct shipping documentation and timely handover to relevant departments and/or suppliers.
- Fluency in German & English
- Minimum 1 to 2 years of related experience in customer service or sales
- Education in Economics, Business Administration Supply Chain Management or related area
- Computer skills and ERP experience
- Experience with issue handling in a Supply Chain environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
Role Description
As the Back Office Employee you are the first point of contact for customers in German and English.Responsibilities
Order Management:- Works with other CS sub teams to ensure set up of pre-order entry tasks is done.
- Screens and acts on incoming orders by determining the correct order process, i.e.: standard, specialized, sample, make to order, imlygic
- Prepares export documentation
- Sets up special shipping, packaging and/or invoice instructions.
Distribution management
- Timely resolution of drug product issues or transport issues affecting timely and in full shipping to customers
- Takes a proactive approach to identifying breakdowns in service or systems, information flows and processes.
- Correct shipping documentation and timely handover to relevant departments and/or suppliers.
Requirements
- MBO 4 and higher- Fluency in German & English
- Minimum 1 to 2 years of related experience in customer service or sales
- Education in Economics, Business Administration Supply Chain Management or related area
- Computer skills and ERP experience
- Experience with issue handling in a Supply Chain environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
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