Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities. Come join us.
For more details about us please see our web site: www.elavon.com
For more details about us please see our web site: www.elavon.com
Front Office Supervisor with Polish and English
Location: WarszawaMain duties and responsibilities:
- Support team members with questions around daily operations;
- Manages team resources; coordinates leave, manages breaks and re-assigns responsibilities during team member absences;
- Monitor the KPI's and SLA's and take necessary actions if these are not met;
- Provide feedback to the Manager around the performance of team members and suggest on competencies of individual team members that need to be further developed;
- Handles all queries with the best interest of both the Company and the Customer;
- Managing Customer expectations and resolving complaints;
- Build relationships with all areas in and outside of Operations to achieve the best result for our Customer;
- Performing monthly and annual representatives' appraisals;
- Responsible for interviewing and hiring customer representatives.
Requirements:
- Fluent command of Polish and English;
- Previous experience in a Customer service;
- Has proven leadership track record;
- Excellent communication and interpersonal skills;
- Strong customer service focus; demonstrated ability to understand the customer’s business, issues and needs, proactively responding to customer requirements;
- Strong leadership skills;
- Excellent organizational, time-management skills;
- Result orientation and an effective problem solving skills;
- Flexible approach to working hours.
We offer:
- Full time position, employment agreement;
- Excellent package including complex medical care, group insurance, Multisport card, free language classes;
- Highly professional, multicultural environment and high standards of work;
- Work in a dynamic team with a supportive inclusive culture and strong values;
- Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
- Interaction with Clients and Colleagues across the globe;
- Good atmosphere at work and comfortable working environment;
- Opportunity to participate in social and community projects.
Please apply with the button on the right side of this job offer.
