Front Office Associate
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical and Biotechnology organisation, based in Noord-Brabant Netherlands.
Your main tasks will be:
• Contributing to the completion of milestones associated with commercial supply chain.
• Solving administrative issues.
• Ensuring optimal internal and external customer satisfaction
• Ensuring compliance with regulations
• Develops and maintain good relationships with internal/external
customers
• Exchanges complex information with customers to solve problems
within procedures and/or provide ongoing support to ensure
customers are satisfied.
• Identifies & Initiates process improvements to decrease number of
service complaints
Order management
• Executes track and trace on daily basis, follows up on delays, and
signs off reports
• Executes returns for all order types, credit and debit notes, follows up
timely release
Other
• Ensures knowledge of GMP/GDP and job related training is up to date.
• Handles and resolves service/transport issues (including track & trace)
• Provides departmental support upon request
• Identifies and initiates process improvements
• Fluency in both English and German both in oral and written communication
• 1 to 2 years of related experience in customer service or sales
• Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people
• Experienced in working with automated systems (computer bases business
systems) like MS-Office
• Advanced communication skills
• Customer focused
• High quality standards with regards to work
Preferred Requirements
• Education in Economics, Business Administration Supply Chain Management or
related area
• Computer skills and ERP experience
• Experience with issue handling in a Supply Chain environment
• Problem solving skills
• Ability to set priorities and timely escalation
Competencies
• Exercises diplomacy and persuasion in communication with internal and external customers
• Excellent communication skills (both written and verbal)
• Anticipates problems and recognizes when to deviate from the standard practices
• Process-orientated & Optimizes work processes
• Ensures accountability
• Plans and aligns
• Drives results
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Jorien van Es.
The Company
Multinational pharmaceutical company that develops, produces and sells generic medicines, OTC and hospital products. The main focus is to improve the quality of life of patients at affordable prices.This is your chance to work at a leader of industry!Role Description
You will be the first point of contact for customers of the UK and Germany.Your main tasks will be:
• Contributing to the completion of milestones associated with commercial supply chain.
• Solving administrative issues.
• Ensuring optimal internal and external customer satisfaction
• Ensuring compliance with regulations
Responsibilities
Customer Care• Develops and maintain good relationships with internal/external
customers
• Exchanges complex information with customers to solve problems
within procedures and/or provide ongoing support to ensure
customers are satisfied.
• Identifies & Initiates process improvements to decrease number of
service complaints
Order management
• Executes track and trace on daily basis, follows up on delays, and
signs off reports
• Executes returns for all order types, credit and debit notes, follows up
timely release
Other
• Ensures knowledge of GMP/GDP and job related training is up to date.
• Handles and resolves service/transport issues (including track & trace)
• Provides departmental support upon request
• Identifies and initiates process improvements
Requirements
• MBO 4 and higher• Fluency in both English and German both in oral and written communication
• 1 to 2 years of related experience in customer service or sales
• Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people
• Experienced in working with automated systems (computer bases business
systems) like MS-Office
• Advanced communication skills
• Customer focused
• High quality standards with regards to work
Preferred Requirements
• Education in Economics, Business Administration Supply Chain Management or
related area
• Computer skills and ERP experience
• Experience with issue handling in a Supply Chain environment
• Problem solving skills
• Ability to set priorities and timely escalation
Competencies
• Exercises diplomacy and persuasion in communication with internal and external customers
• Excellent communication skills (both written and verbal)
• Anticipates problems and recognizes when to deviate from the standard practices
• Process-orientated & Optimizes work processes
• Ensures accountability
• Plans and aligns
• Drives results
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Jorien van Es.
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