Engagement Manager
Kraków Engagement Manager
Kraków
NR REF.: 1128507
Your new company
For our Client, well-known international company from financial industry we are looking for a person interested in the role of Engagement Manager.
Your new role
The Engagement Manager will successfully build and nurture long-term client relationships evaluating and managing multiple customer solutions and projects effectively. Contributing and engaging with the wider Azure Cloud Services team ensuring that customers cloud infrastructure solutions are delivered in accordance with functional patterns and security standards including but not limited to Customer on-boarding to Azure, Financial Management, Knowledge Management and acting as a point of contact for customer queries. Working with Azure Cloud Services team, internal infrastructure/supporting teams and DevOps teams.
Main responsibilities will include:
What you'll need to succeed
The ideal candidate for this role will have the below experience and qualifications:
Moreover, industry recognised Azure cloud certifications, awareness and understanding of Microsoft Azure Enterprise agreements and financial management as well as technical knowledge and breadth of Azure technology services (Identity, Networking, Compute, Storage, Web, Mobile, Containers, Databases, Analytics, AI & Machine learning) will be considered as a huge advantage.
What you'll get in return
Our Client offers stable job in professional team and interesting path of career in an international organization as well as consistent scope of responsibilities and benefit package including Multisport Card, private medical and dental health care, home office 2 days a week, life insurance and internal training events and workshops.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Kraków
NR REF.: 1128507
Your new company
For our Client, well-known international company from financial industry we are looking for a person interested in the role of Engagement Manager.
Your new role
The Engagement Manager will successfully build and nurture long-term client relationships evaluating and managing multiple customer solutions and projects effectively. Contributing and engaging with the wider Azure Cloud Services team ensuring that customers cloud infrastructure solutions are delivered in accordance with functional patterns and security standards including but not limited to Customer on-boarding to Azure, Financial Management, Knowledge Management and acting as a point of contact for customer queries. Working with Azure Cloud Services team, internal infrastructure/supporting teams and DevOps teams.
Main responsibilities will include:
- Understand customers’ overall functional and non-functional requirements, IT and business priorities and success measures to design implementation,
- Co-ordinate and facilitate request fulfilment of Azure solutions and deployment,
- Ensure accurate and transparent billing mechanisms are in-place and co-ordinate with the Cloud Services COO,
- Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within the company to enable them to be cloud advocates,
- Be a Voice of Customer to share insights and best practices, connect with Azure Engineering team to remove key blockers,
- Be an Azure Platform evangelist with customers, partners and external communities,
- Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners,
- Develop and promote the reuse of patterns,
- Maintain and manage all customer facing information,
- Provide Management reporting to ensure data driven discussions for continuous improvement,
- Gather requirements and provide continuous feedback loops between customer and Engineering teams.
What you'll need to succeed
The ideal candidate for this role will have the below experience and qualifications:
- Experience and understanding of large scale infrastructure deployments in enterprise-wide environments required,
- Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills,
- Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management and developers),
- Prior work experience in a Consulting/Account Management position within a software and/or services company with exposure working within/for Financial Services,
- Experience working with one or more Cloud service providers,
- Experience in working in a global cross functional service management team,
- Experience in dealing with multiple support groups that contribute to creating a service,
- Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams,
- Good leadership and teamwork skills,
Moreover, industry recognised Azure cloud certifications, awareness and understanding of Microsoft Azure Enterprise agreements and financial management as well as technical knowledge and breadth of Azure technology services (Identity, Networking, Compute, Storage, Web, Mobile, Containers, Databases, Analytics, AI & Machine learning) will be considered as a huge advantage.
What you'll get in return
Our Client offers stable job in professional team and interesting path of career in an international organization as well as consistent scope of responsibilities and benefit package including Multisport Card, private medical and dental health care, home office 2 days a week, life insurance and internal training events and workshops.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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