Spring Professional to lider profesjonalnych rekrutacji. Specjalizujemy się w procesach związanych z doborem specjalistów, kierowników oraz kadry menedżerskiej średniego i wyższego szczebla w obszarach Engineering, Finance, Sales & Marketing, Property & Construction, Supply Chain & Logistics, Lifescience, Legal i IT. Jesteśmy częścią grupy Adecco – wiodącego w świecie dostawcy rozwiązań HR, działającego w ponad 60 krajach i zatrudniającego ponad 31 tysięcy pracowników. Obecność Spring w największych miastach świata zapewnia naszym klientom szeroki zasięg krajowy i międzynarodowy. Działamy w 16 krajach, zatrudniamy ponad 723 konsultantów i stale się rozwijamy.
Elite Support Engineer
Miejsce pracy: 00-844 WarszawaMain duties
- Interface with and manage assigned customers to resolve technical issues on products via phone, email, or on-site.
- Work in conjunction with manager to reach/exceed the client
- Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions. Feedback to customer on root cause as required.
- Maintain accurate documentation of all actions required to resolve issues in the service ticket support database.
- Document known issues and solutions in a technical bulletins and knowledgebase articles.
- Ability to multi-task between several customer situations at the same time.
- Position will be part of a global team providing support 24/7 and may entail working weekends, out of hours and occasional travel.
- Available, if required, to provide back up to a regional support team working on one of your nominated Elite accounts.
Say Yes, If you have:
- Fluency in English
- An experienced customer facing support professional, you will ideally have worked within the European subsidiary of a multi-national organisation, and have experience working with demanding ‘high-touch’ customers.
- Excellent interpersonal and customer management skills, coupled with the ability to work in high pressure environments.
- Experience as a service desk/help desk
An additional advantage will be:
- Detailed knowledge of Microsoft Server OS and Microsoft Lync and Skype for Business In addition, knowledge of Microsoft Teams is considered desireable. (MCSE or other relevant Microsoft Certification preferred).
- Good knowledge of Microsoft Active Directory, SQL and Microsoft Exchange. Knowledge of Linux, MySQL and bash desirable.
- Detailed knowledge of IP networks, video/audio across IP, and issues which can disrupt RTP traffic. Familiarity with firewalls and routed networks, (CCNA / CCNP preferred)
- Detailed knowledge of ISDN networks.
- Commitment; there may be a requirement to work beyond normal working hours, and occasionally to travel within the EMEA geography as necessary.
- Other European languages, e.g. French or German, desirable.
Our Client offers:
- Opportunity for professional development within global leading company
- Chance to travel across Europe
- Broad benefits package - Health Life Insurance, Business Travel Insurance, Employee Appreciation Program, Chairty Program and more
Prosimy o aplikowanie poprzez poniższy przycisk:
