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Dynamics Support Specialist

Devire

Warszawa, mazowieckie

Devire
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.

Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.

Dynamics Support Specialist

Lokalizacja: Warszawa

For our Client, who is a part of the global leader in commercial real estate services, investment and outsourcing, we are currently looking for Candidates for the position of Dynamics Support Specialist.

Main tasks would inculde:

  • Monitor and maintain the Dynamics support queue
  • Conducts research to fully understand assigned issues
  • Demonstrates a working knowledge of Dynamics and supporting technology
  • Aim to align response times with team SLA’s delivering a consistently high quality of service
  • Ensure that support issues they are assigned and resolutions are documented
  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
  • Validate that issues require Dynamics support and request redirection of those that do not to the appropriate team

Our client expects:

  • Working knowledge of Microsoft Dynamics AX functional capabilities centred around Finance and Project Management and accounting
  • Knowledge of ServiceNow or similar service desk solution
  • Working knowledge of technical architecture of Microsoft Dynamics AX
  • Some understanding of ITIL processes and their application to support
  • Higher Education in a computing discipline

Our client offers:

  • Exciting job in an international company, with opportunities to contribute to different projects & actions 
  • Work in a diverse and supportive team of professionals
  • Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
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