Distribution Scheduling Support - English & French speakers

Responsibilities:

• To liase with drivers, hauliers (IVR), CSC & scheduling team to perform amendments to the schedules during its execution, manage customer enquiries & process urgent orders
• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate
• Initiate surcharges for Left on Board and urgent orders to the customers.
• Ensure documentation and filing is accurate, up to date and accessible

Requirements:

• Logistics and road delivery operations experience
• Rail/Barge Transport Planning experience
• Distribution Industry Analysis expertise
• Customer service orientation
• Scheduling Systems familiarity
• Fluent knowledge of English & French

Benefits of working at Shell:

• Interesting work in international environment
• Attractive salary and bonuses
• Medical care and individual life insurance
• An unique opportunity to take part in interesting and professional trainings and to plan your own career path
• Sports programme & facilities e.g. Multisport Benefits Card, our own gym and own volleyball and football teams
• Good atmosphere at work and comfortable working environment: own canteen and a few “relax rooms”