DISPUTES PROFESSIONAL - Katowice , śląskie
od Hays Office


NR REF.: 1151325

Opportunity to join Honeywell Building Technologies in Katowice as Experience Disputes Professional during this exciting time of expansion for our business and Operating Center. As a member of the EMEA Disputes Team, you will be acting as part of back-office, Customer Service supportive function responsible for leading timely processing and accurate resolution of customer complaints which come into the business in a variety of ways.
The Role / Core responsibilities:

  • Investigate and resolve disputes, all related queries and escalate appropriately
  • Monitor, report on and respond to customer complaints
  • Liaise with customers and varied departments within the Business including but not restricted to Sales, Distribution, Finance, Quality and Customer Service
  • Allocate and prioritize work to achieve KPI’s and service levels across Dispute Management
  • Act as 1st point of escalation for dispute related topics
  • Build and maintain relationships with all key stakeholders and HBT business functions to improve customer experience
  • Identify trends of disputes and establish root cause to work with other areas of the business to reduce volumes and drive continuous improvement
  • Proactively communicate repetitive issues, negative trends and key information/risks related to Customer dissatisfaction and Past Due – Dispute Management & functional Supervisors
  • Engage in all activities relating to the deployment of the Honeywell Operating System (HOS)
  • To raise awareness of Honeywell Disputes Model and drive process standardization

What’s in it for you?

  • Possibilities to grow within the newly built structures of Honeywell
  • Training and development opportunities
  • Full time contract
  • City center location in Katowice (great commute)
  • Multinational team and management focused on people development
  • Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist, or lawyer etc.)

We’re looking for

  • Min. bachelor’s degree
  • Fluent Business English (written and spoken)
  • Experience working in Order to Cash, Supply Chain or Customer Service Environment
  • Excellent communication skills
  • High level of SAP knowledge
  • Strong knowledge of Microsoft (advanced Excel will be an asset)

We value

  • High level of customer orientation, commitment, and willingness to drive change
  • Project management experience will be beneficial
  • Excellent interpersonal, organizational and time management skills
  • Proactive attitude
  • Experience in driving improvements which lead to greater customer experience, higher quality, automatization

About Honeywell

Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses – Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies – are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.

Prosimy o dopisanie następującej klauzuli "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm."

Numer w rejestrze agencji zatrudnienia: 361