Desktop support
Warszawa Desktop support
Warszawa
NR REF.: 1105175
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand. For our Client we are currently looking for qualified Candidates for the position of: Desktop Support
Location: Warsaw
Job type: contract B2B
Length: long term cooperation
Rate: 250-350 pln net/MD
Job summary: Desktop Support Engineer to provide PC-related support to our Client end users worldwide via telephone, e-mail and in person as necessary. Includes delivery, installation, upgrade, and troubleshooting of PC hardware, operating systems, user access accounts, productivity software, LAN & VPN connectivity, printers and other peripherals. Assists in the day-to-day operations of both the Desktop Support team and the larger IT organization.
Responsibilities:
Requirements:
Our offer:
Warszawa
NR REF.: 1105175
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand. For our Client we are currently looking for qualified Candidates for the position of: Desktop Support
Location: Warsaw
Job type: contract B2B
Length: long term cooperation
Rate: 250-350 pln net/MD
Job summary: Desktop Support Engineer to provide PC-related support to our Client end users worldwide via telephone, e-mail and in person as necessary. Includes delivery, installation, upgrade, and troubleshooting of PC hardware, operating systems, user access accounts, productivity software, LAN & VPN connectivity, printers and other peripherals. Assists in the day-to-day operations of both the Desktop Support team and the larger IT organization.
Responsibilities:
- Provides end-user support for basic technology and application questions and problems.
- Monitors the HelpDesk telephone queue and mailbox.
- Supports end-users at their desks when necessary.
- Routes support issues to the correct issue owners via call tracking software.
- Assists in the deployment of new hardware and software.
- Sets up new and loaner computers for end-users.
- Performs other related duties as required.
- Respond to approved requests to provide timely support to end users for setting up, installing, delivering, and relocating desktop personal computers (PCs), related equipment, and network connections and access.
- Perform routine maintenance and hardware/software upgrades to end user PCs and related equipment.
- Provide timely analysis and resolution of PC hardware, software, and network connectivity/access problems reported by end users. Ensure root cause of problems is understood and addressed; verify fixes and obtain end user validation.
- Work with end users to help them understand and effectively utilize PC hardware, software, and network services. Answer questions and provide guidance as needed.
- Utilize defined processes, & procedures to ensure consistent, timely, and reliable end user support as well as adequate system security, asset tracking, etc.
- Monitor Help Desk case dispatches closely and ensure adequate response.
- Maintain accurate and timely status information; record sufficient resolution summary information when closing a case.
- Work closely with other members of the IT organization to help address issues and ensure free flow of information. Engage assistance of others as needed to satisfy end user requirements.
Requirements:
- Demonstrated familiarity with Windows operating systems, PC hardware/software, and smartphones.
- Deliver/demonstrate a high-level of customer service.
- Good communication skills.
- Strong organization and problem solving skills required.
- PC hardware & software technical knowledge and ability to continuously learn while operating in a fast-paced, demanding environment are necessary.
- Must be able to maintain a high level of confidentiality due to issues of security.
- Handle obstacles and difficulty with diplomacy and tact.
Our offer:
- Competitive salary
- Possibilities: variety of projects to participate in development, working closely with big brands, meeting great people
- Real impact on the project – if you are good, you are independent in making decisions
- Fast learning opportunities
- Preferential conditions for benefits: medical and sport package
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