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Desktop Support (IT Service Delivery Specialist)

CMC Poland Sp. z o.o.

Katowice, śląskie

CMC Poland Sp. z o.o. CMC Poland Sp. z o.o.
Commercial Metals Company (CMC) to globalna firma działająca w branży hutniczej posiadająca swoje oddziały w 4 krajach w Ameryce Północnej, Europie i Azji. CMC Poland Sp. z o.o. jest spółką z grupy CMC w Polsce z główną siedzibą w Zawierciu, gdzie zlokalizowana jest huta stali oraz z kilkunastoma lokalizacjami na terenie całego kraju (Zbrojarnie oraz Zakłady Złomowe).

Desktop Support (IT Service Delivery Specialist)

Od: CMC Poland Sp. z o.o.
Miejsce pracy: Katowice

Responsibilities

  • Provide front line IT support to client
  • Install, maintain, and troubleshoot all computer hardware and software including specialized software for Rebar Detailing and Fabrication offices in Katowice
  • Provide end–user, software routine maintenance, and infrastructure support
  • Manage PC Assets and Software licenses
  • Act as second level of IT end user support (first level of IT Support is HelpDesk)
  • Assists in the design and development of procedures according to IT standards, functional specifications and design requirements
  • Participate in design, optimization, and implementation new solutions for CMC users
  • Compose and maintain technical specifications and documentation to describe program development, testing methodologies, revision, implementation and operation of developed solution
  • Manages relationships with key Software and Hardware vendors (in conjunction with IT Manager)

Requirements

  • At least 2 years of Desktop Support or IT Service Delivery experience
  • Must be Technology savvy IT professional with skills / experience that covers the following:
  • Advanced PC troubleshooting skills including working with specialized software
  • Knowledge of specialized software including aSa, Bentley Microstation, Auto Cad, Rebar Cad, Tekla, Bluebeam will be a plus
  • Knowledge of Windows 10 client operating systems
  • Knowledge of Remote tools – e.g. Bomgar, SCCM Remote, Remote Desktop Connection
  • Knowledge of MS Office Suite including MS Teams
  • Basic knowledge of Network Printer devices (configuration\installation)
  • Basic level of network performance and troubleshooting
  • Basic knowledge of Server Roles as DNS, DHCP, Active Directory will be a plus
  • Basic knowledge of MECM (SCCM) 1910 or higher, Intune; Microsoft Azure will be a plus
  • Basic Knowledge of Windows Server Family – 2016 and higher will be a plus
  • Knowledge of Android and iOS based mobile devices will be a plus
  • Bachelor’s degree in Computer Science, Information Technology, or relevant field of study is desirable
  • Excellent English written and verbal communication skills; ability to communicate up, down, and across the business
  • Strong verbal and written communication skills with the presence and style to present information to executives
  • Ability to think critically, quickly, and strategically
  • Able to prioritize, plan, and organize work and deliverables
  • Knowledge of IT service processes (ITIL) and IT best practices
  • Driving license
  • Able to travel up to 10% of the time
  • Able to work 4 days a week at Katowice location and 1 day a week in Zawiercie location

Our offer

  • Stable job based on permanent job contract
  • Competitive compensation and motivation system
  • Great benefit package (health insurance, medical care, sport cards/entertainment bonus)
  • Company Social Benefit Fund
  • Opportunity for professional growth - challenging and rewarding work with dynamic, international team – trainings in international professional surrounding
  • Friendly work environment

 

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