Desktop Analyst
Who are we looking for?
- Should have good exposure to ITIL processes, preferably ITIL certified;
- Excellent knowledge of operating system for Microsoft and Apple/Mac products
- Printers and all other IT related Hardware Knowledge
- Documentation skills
- Experience of providing support in a similar professional organization;
- Passion for customer service with demonstrated ability to handle high pressure support needs in a calm, respectful, and efficient manner.
- Demonstrated oral and written communication skills with the ability to discuss technical information with non-technical individuals.
- Excellent organizational skills with the proven ability to prioritize multiple incidents, ranging from low to medium complexity.
- Proven ability to work effectively individually or as a team contributor.
What will you do?
- SERVICE DELIVERY: Manage incident lifecycle, in accordance with McCormick Incident Management Procedures, including creating, tracking, and escalation to achieve final resolution and ensure user satisfaction.
- SERVICE SUPPORT: Deliver a high percentage of first contact resolution (FCR) for Level 1 technical issues within the global computing environment (enterprise applications including but not limited to SAP, Lotus Notes, MS Office, as well as the supporting infrastructure) through the utilization of documented processes and procedures. Flexibility to work after hours if needed
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
