Czech/Slovak Helpdesk Agent
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.
- Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs
- Exchanges complex information with customers to solve problems within procedures and/or provide ongoing support to ensure customers are satisfied.
- Discusses, accepts, enters and follows up on customer service complaints.
- Identifies & Initiates process improvements to decrease number of service complaints
- Executes track and trace on daily basis, follows up on delays, and signs off reports
- Executes returns for all order types, credit and debit notes, follows up timely release
- Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry
- Maintains and updates Customer Master Data requests.
- Ensures knowledge of GMP/GDP and job related training is up to date
- Minimum 1 to 2 years of related experience in customer service or sales
- Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
- Experienced in working with automated systems (computer bases business systems) like MS-Office
- Advanced communication skills
- Customer and services focused
- Fluency in English, Czech and Slovak. Both in oral and written communication
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
The Company
Our customer is one of the largest supplier of medicines in the Netherlands. This is a unique opportunity to work in one of the largest pharmaceutical companies in the world!Role Description
You are the unique first point of contact for customers, affiliates and Local Service Providers (LSPs).Responsibilities
- Call- and mail handling with Customers, affiliates and LSPs.- Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs
- Exchanges complex information with customers to solve problems within procedures and/or provide ongoing support to ensure customers are satisfied.
- Discusses, accepts, enters and follows up on customer service complaints.
- Identifies & Initiates process improvements to decrease number of service complaints
- Executes track and trace on daily basis, follows up on delays, and signs off reports
- Executes returns for all order types, credit and debit notes, follows up timely release
- Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry
- Maintains and updates Customer Master Data requests.
- Ensures knowledge of GMP/GDP and job related training is up to date
Requirements
- MBO 4 and higher. Education in Economics, Business Administration Supply Chain Management or related area.- Minimum 1 to 2 years of related experience in customer service or sales
- Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
- Experienced in working with automated systems (computer bases business systems) like MS-Office
- Advanced communication skills
- Customer and services focused
- Fluency in English, Czech and Slovak. Both in oral and written communication
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
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