Concare Solution
Concare is focused on providing high quality IT services and products in the area of: IT Infrastructure, Microsoft Solutions, Shop Support, POS systems, IT Consultancy and Trainings. The ultimate goal of the organizational unit is assuring constant access to highly skilled IT specialists. Concare is also a long-time expert in developing SuperOffice, programming, implementing and testing tailor made add-ons and modules in most industries.

Concare has existed since year 2000. With offices located in Denmark and Poland. Our mission is to deliver the best customer experience and efficient solutions for international medium-sized businesses and large companies alike. Through our experts and competencies, we demonstrate consistent capability, expertise and commitment to offer our clients the absolute best IT solutions of all kind.

We take an active role in our customers' IT environments and contribute to effective and robust IT operations. Our dedicated teams are composed of highly skilled, certified professionals who strive to achieve the best competency levels through extensive, international training programs, hands–on experience and multi–vendor partnerships.
We are looking for:

Customer Supporter with English

Workplace: Poland, Warsaw city center office

RESPONSIBILITIES:

  • Providing our customers multichannel customer support (phone, email, live chat, text message);
  • Delivering customer service according to SLAs and current processes;
  • Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
  • Use resources efficiently to assess the customer’s issues and recommend valid solutions;
  • Follow up on any customer issues requiring additional support.

SKILLS & EXPERIENCE:

  • Fluency in English allowing proficient business communication- min. C1 level;
  • Experience in Call/Contact Center possibly related to banking or card processing support;
  • Ability to provide excellent customer support;
  • Good computer skills;
  • Willingness to participate in shift work system;
  • Effective listening and problem solving skills;
  • Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
  • Knowledge of additional foreign language will be an advantage.

WE OFFER:

  • Attractive financial compensation;
  • Benefit to choose;
  • Full-time, direct-hire opportunity;
  • Working with fantastic team and leaders;
  • Elastic working hours (8-18);
  • Ability to work with enterprise solutions and services;
  • Ability to work in international and multicultural environment;
If you feel that, you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
Please apply with the button on the right side of this job offer.

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