Customer Support Partner
KrakówCustomer Support Partner
Kraków
NR REF.: 1168311
Are you looking for a varied role that will offer something new every day? Do you have what it takes to work in a fast paced environment as a busy Customer Support Partner? Why not come and join our Enterprise Solutions business working with some of our priority strategic clients across Europe and globally. You can help us achieve our key goal - to increase our market share across the region.
We are looking for two Customer Support Partners to be based in Krakow. You will work closely with the Key Account Team Leader and Director assisting and supporting our strategic client growth, managing job flow and liaising with our international office network on a regional basis. You will be responsible for the day to day interaction with our customers and clients, answering queries, helping to spot possible growth opportunities and escalating challenges to the Team Leader. You will truly be at the heart of our international operations.
Your New Role
Your new role will be supporting the delivery into and the client development of some of our most important strategic customers in Europe by managing the flow of vacancies and the day to day interactions between our clients and the international Hays network. You will be liaising with Hays consultants all around the world. You will be supporting our customers with their general queries and enquiries, being the first point of contact for them within Hays. You will be fully supported by the Strategic Account Team Leader who will help you to either deal with the enquiry or to take it as an escalation point. Alongside the Team Leader, you will be able to take part in client review meetings showcasing our interaction with our customers and achievement against client objectives.
Additionally, you will be responsible for ensuring our delivery against the KPIs for your portfolio of customers. In this role, you will be responsible for tracking the need for any contract extension within the client base you will be supporting, under the guidance of the Strategic Account Team, you will be involved in the contract renewal process, engaging both the client and Hays internal teams as needed.
As part of the Strategic Accounts team, you will also be fully engaged with our Hays regional networks and locations to make sure any jobs released from the client portfolio are filled. It will be your responsibility to influence and support the recruiting consultants throughout the client engagement process, ensuring key recruitment milestones are met, and revenue is generated. This is a key role within the European Strategic Accounts team.
Your new company
At Hays, we believe in being lifelong partners - to our people as well as the organisations we work with. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work. Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do, delivering holistic workforce solutions to solve the challenges they face today, tomorrow and in the future.
What you'll need to succeed
To be successful in this job, you will ideally have experience within the recruitment business (for example as a sourcing partner, vendor partner or within customer care) coupled with customer support or customer delivery background. If you have experience working with companies on an international basis, that will also be an advantage as you will be able to demonstrate the challenges working within a multi-layered business. You will also need to be comfortable working with KPIs and targets as this will be part of our tracking, evaluation and reporting against the job. We would like you to be able to demonstrate you can take responsibility for your actions and have a strong sense of ownership. You will need to be a great communication at all levels with a keen eye for details with the ability to prioritize multiple demands. This will be an exciting role to develop your client management skills within a supportive team environment.
This role presents a great opportunity for you to build international experience and to be part of a successful, highly energized, high performing and supportive team. You will be able to build sound international networks and gain a deeper understanding of how companies manage their recruitment. This job could offer you the fast track promotion opportunities within an international recruitment environment, alongside developing a career in Key Account Management.
What you’ll get in return
Working for Hays will enable you to learn from experts and deepen the recruitment expertise. Exciting and rewarding career with comprehensive training, fast track promotion based on merit and a salary package will be provided to successful candidates. We deeply care about the well-being of our employees, which is why we offer private medical care, life insurance, EVP initiatives, flexible working hours, work from home possibility and other flexible benefits, tailored to your needs. You will also have access to a portfolio of internal trainings as well as a reimbursement scheme for external language courses.
For candidates based in Krakow: All of that and more is available at our newly redecorated Krakow office located in the city centre (near Rondo Grzegórzeckie), just a 5-minute walk from the picturesque Kazimierz district. You will also receive: • Support from European colleagues in the delivery, sales and marketing functions, as well as the network of commercial specialists and Strategic Account Managers in other regions • Learning about talent acquisition and workforce management trends globally • Training and coaching in Challenger Selling Methodology • Global career opportunities
What to do now
If interested or for more information, please click Apply Now and send us your CV.
Kraków
NR REF.: 1168311
Are you looking for a varied role that will offer something new every day? Do you have what it takes to work in a fast paced environment as a busy Customer Support Partner? Why not come and join our Enterprise Solutions business working with some of our priority strategic clients across Europe and globally. You can help us achieve our key goal - to increase our market share across the region.
We are looking for two Customer Support Partners to be based in Krakow. You will work closely with the Key Account Team Leader and Director assisting and supporting our strategic client growth, managing job flow and liaising with our international office network on a regional basis. You will be responsible for the day to day interaction with our customers and clients, answering queries, helping to spot possible growth opportunities and escalating challenges to the Team Leader. You will truly be at the heart of our international operations.
Your New Role
Your new role will be supporting the delivery into and the client development of some of our most important strategic customers in Europe by managing the flow of vacancies and the day to day interactions between our clients and the international Hays network. You will be liaising with Hays consultants all around the world. You will be supporting our customers with their general queries and enquiries, being the first point of contact for them within Hays. You will be fully supported by the Strategic Account Team Leader who will help you to either deal with the enquiry or to take it as an escalation point. Alongside the Team Leader, you will be able to take part in client review meetings showcasing our interaction with our customers and achievement against client objectives.
Additionally, you will be responsible for ensuring our delivery against the KPIs for your portfolio of customers. In this role, you will be responsible for tracking the need for any contract extension within the client base you will be supporting, under the guidance of the Strategic Account Team, you will be involved in the contract renewal process, engaging both the client and Hays internal teams as needed.
As part of the Strategic Accounts team, you will also be fully engaged with our Hays regional networks and locations to make sure any jobs released from the client portfolio are filled. It will be your responsibility to influence and support the recruiting consultants throughout the client engagement process, ensuring key recruitment milestones are met, and revenue is generated. This is a key role within the European Strategic Accounts team.
Your new company
At Hays, we believe in being lifelong partners - to our people as well as the organisations we work with. With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work. Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do, delivering holistic workforce solutions to solve the challenges they face today, tomorrow and in the future.
What you'll need to succeed
To be successful in this job, you will ideally have experience within the recruitment business (for example as a sourcing partner, vendor partner or within customer care) coupled with customer support or customer delivery background. If you have experience working with companies on an international basis, that will also be an advantage as you will be able to demonstrate the challenges working within a multi-layered business. You will also need to be comfortable working with KPIs and targets as this will be part of our tracking, evaluation and reporting against the job. We would like you to be able to demonstrate you can take responsibility for your actions and have a strong sense of ownership. You will need to be a great communication at all levels with a keen eye for details with the ability to prioritize multiple demands. This will be an exciting role to develop your client management skills within a supportive team environment.
This role presents a great opportunity for you to build international experience and to be part of a successful, highly energized, high performing and supportive team. You will be able to build sound international networks and gain a deeper understanding of how companies manage their recruitment. This job could offer you the fast track promotion opportunities within an international recruitment environment, alongside developing a career in Key Account Management.
What you’ll get in return
Working for Hays will enable you to learn from experts and deepen the recruitment expertise. Exciting and rewarding career with comprehensive training, fast track promotion based on merit and a salary package will be provided to successful candidates. We deeply care about the well-being of our employees, which is why we offer private medical care, life insurance, EVP initiatives, flexible working hours, work from home possibility and other flexible benefits, tailored to your needs. You will also have access to a portfolio of internal trainings as well as a reimbursement scheme for external language courses.
For candidates based in Krakow: All of that and more is available at our newly redecorated Krakow office located in the city centre (near Rondo Grzegórzeckie), just a 5-minute walk from the picturesque Kazimierz district. You will also receive: • Support from European colleagues in the delivery, sales and marketing functions, as well as the network of commercial specialists and Strategic Account Managers in other regions • Learning about talent acquisition and workforce management trends globally • Training and coaching in Challenger Selling Methodology • Global career opportunities
What to do now
If interested or for more information, please click Apply Now and send us your CV.
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