Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2018, work through Adecco Poland found nearly 52 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Aktualnie dla naszego Klienta poszukujemy:
Customer Support Engineer
Miejsce pracy: Kraków
Responsibilities:
- You would be analyzing and solving issues of the ServiceGrid integration and all involved technologies ranging from second to third level complexity.
- You would be managing the internal support tools, and customer SLAs.
- You would participate in testing new technologies and their integration into ServiceGrid (Releases & Features).
- You would engage our customers in new and exciting ways.
- You would coordinate the support process with customers and other the company engineers.
- You would leverage the ServiceGrid application to create new solutions that fit specific requirements.
- You would write technical specifications, documenting your created solutions.
- You would drive integration testing with customers.
"Must have" Qualifications:
- Desire to help others & solve problems.
- Excellent communication skills.
- Able to explain complicated topics in a structured manner.
- Excellent English both written and spoken.
- Knowledge of, experience in debugging, or have used any of these in the past: XML / XSLT / WSDL / SOAP / JSON / REST-APIs / HTML / CSS / Javascript / PHP / Java / Perl / Python / Bash / Vim / regex / SQL / postgreSQL.
- Knowledge of software and scripting.
"Nice to have" Qualifications:
- Background in Customer Support.
- 2 years of relevant experience in software development (e.g. OOP, Script-Languages, etc).
- Experience with IT Service Management software.
- Experience with: Microsoft Office, Excel, PowerPoint, Visio / Altova XML Spy / Oxygen XML editor / SoapUI / Postman / Wireshark / Apache Tomcat / Apache HTTP Server / Linux / Mac / Unix / git.
- Experience in requirements gathering, gap analysis, testing and documentation.
- Methodical and structured style of working.
- Strong analytical mind.
- Experience with Technology.
- Experience in developing software.
- Experience with Client - Server B2B communication over TCP/IP such as SOAP.
- Knowledge of the OSI-Layers.
- Knowledge of basic networking (e.g. CCNA).
- Experience with ITSM systems (Remedy, Service Now etc).
Benefits:
- Competitive market salary.
- A Chance to work for one of the leaders in "Great Place to Work" ranking.
- Package of benefits.
Approximate duration of assignment: 1 year, possible extension - depending on needs. But the intention is to extend the contract.
Please note that we will contact only selected candidates.
Numer referencyjny: CS/08/2018/ARC
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
