Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
Be accountable to drive high usage of Business Applications workloads within customers by driving the creation and execution of a thorough and action-oriented adoption Plan.
Leverage deep functional expertise to increase the customer’s usage of existing workloads.
Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for the company.
Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on the companys behalf.
Build/maintain rapid channel of communication to customer in case of online service-related issues and events.
Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal sales and services teams and be highly connected throughout the customer’s Biz Apps lifecycle.
Collaborate with key roles in other product groups to deliver full value to customer.
Customer Success Manager - Business Applications
Warszawa- A culture of growth and development with a training budget.
- We work remotely.
- 18 month contract of employment.
- Opportunity to work in an international, multi-cultural environment.
- Ambitious role in a global company.
- Flexible working conditions.
- Accelerate consumption and adoption with customers across the entire Business Applications portfolio (D365, Power Platform, Customer Insights, CRM)
- Drive implementation quality and coordinating Customer Engineers (CEs) for delivery
- Create a Customer Success Plan focused on outcomes and accelerated time-to-value and new revenue.
- Deliver business outcomes with Business Decision Maker (BDM) engagement and become a trusted advisor
- Proactively influence customer's next best Biz Apps.
- Use the Scrum process to rapidly raise and resolve customer blockers
- Ensure strong customer health and prevent churn
- Secure references and amplify the Voice of the Customer
- Minimum 3 years professional experience
- Exceptional attention to detail, strong judgement to make decisions in ambiguous situations required.
- Ability to build strong and impactful collaboration with stakeholders that enhances a culture of compliance is required.
- Fluency in any Central and Eastern Europe language / English.
- Positive attitude and a passion for working with customers and partners.
- Comfortable speaking at all organisational levels, from the CxO to the procurement/purchasing teams.
Employment agency entry number 47
