Devire is an international company specializing in recruitment, outsourcing and employer branding services. For more than 30 years, we have represented leading employers on the European market, by carrying out comprehensive recruitment projects, implementing the latest solutions in the area of IT services and by supporting in building the image of the employer of choice.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Our offices are located in Warsaw, Wroclaw, Poznan, Katowice as well as Munich, Frankfurt, Prague and Hradec Kralove.
Customer Success Advocate
Location: CracowDevire Outsourcing IT is a form of a partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and newest resolutions to market.
Our Client is the world’s first Data-to-Everything Platform. It is a multinational corporation, that produces software for searching, monitoring, and analyzing machine-generated big data via a Web-style interface. It is a multinational corporation technology company with more than 5,000 employees in 27 offices worldwide, focusing on creating lasting data outcomes for customers.
Currently, for our Client, we are looking for a Customer Success Advocate in Cracow.
You will be responsible for
- Monitoring customer digital adoption journey and serves as their guide for success
- Maintaining customer engagement with a focus on customer satisfaction and increasing adoption
- Answering customer inquiries about best practice content or general needs
- Advocating customer needs/issues cross-departmentally
Who you are
- 2+ years of experience in IT and customer service
- Demonstrate a functional understanding of Customer Success Management goals
- Working knowledge of Industry Information Technology practices
- Excellent customer communication skills, both written and spoken
- Assimilate information from multiple sources to compose relevant unified response
- Experience with CS tools such as Knowledge Management Systems and CRM
- Language fluency: English (business level) and other languages (e.g. Spanish, Italian, French, Arabic, German, Dutch or other European languages)
Our Client offers
- Salary based on B2B contract
- Long-term employment
- Onboarding 100% remotely
- Working for a leading corporation with a stable market position
- Possibility to work and grow in an international environment
- Bonus after the initial 6 months of satisfactory performance
- Working in a world-class team gaining hands-on experience and the ability to free training and certification
- Benefits package
