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Customer Service Team Manager

Kraków, małopolskie

Hays Office

Opis stanowiska pracy

Customer Service Team Manager
Kraków
NR REF.: 1114458

For our Client an international and well-known Company located in the heart of Cracow, we are looking for a Candidate who would like to take a position of Customer Service Team Manager.

This position offers you a great opportunity to extend your skills in the area of people management. You will definitely have a chance to work with goal-oriented and engaged members of a newly created Customer Service Advisor team. Your daily tasks will include prioritising the day-to-day workload by setting clear and realistic objectives for each team member, developing employees potential by using clear and tailored coaching methods, conducting team and individual meetings or monitoring and ensuring the achievement of all related KPIs and SLAs.

We are looking for a person with fluency in English (level – C1 min.) as you will have a chance to communicate on a daily basis with management from the UK. Experience (1-2 years) as a Customer Service Team Leader is a must. The successful candidate should be also self-motivated, results-oriented, well-organized and have an ability to act as a subject matter expert also be proactive and supportive for each team member.

The company creates a great opportunity to develop your career path in the structure of the energy market leader, expand your language skills and gain even more experience in people management role. Full-time work contract, attractive salary, private health medical care, multi-sport card included.

Interested? Send us your CV via apply button!

Prezentacja firmy

Zespół HAYS Office Support specjalizuje się usługach cross-dywizyjnych i ukierunkowany... jest na poszukiwanie pracowników do działów administracji, kandydatów specjalizujących się w zagadnieniach HR, czy też osób do Call Centre/BPO.
W ramach specjalizacji HAYS Office Suport obsługiwane są następujące jednostki: obsługa biura / sekretariat (od stanowisk asystentów i młodszych specjalistów, po stanowiska HR Manager, Office Manager itp.), zasoby ludzkie (HR Direktor, HR Advisor, stanowiska specjalistyczne w działach HR) oraz Contact Cetle/BPO.


At HAYS Office Support our expert consultants provide exceptional cross-divisional service to candidates and clients alike by placing candidates across all levels of administrative, HR and Call Centre/BPO roles. Within this specialism we operate 3 units: Office Support/Secretarial (from office junior and data entry roles up to administration manager, office manager and project management positions), Human Resources (HR Manager and Director roles as well as HR Advisor , Generalist and Specialist jobs), Contact Centre/BPO (from Agent / Advisor level positions in inbound service & sales, inbound or outbound customer service representatives to centre team leader and team manager, as well as call centre trainer and operations director roles).
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
18/03/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
1 rok
Min. wykształcenie:
Policealne
Branża / kategoria:
Praca Obsługa klienta
do góry