Customer Service Team Manager
Kraków Customer Service Team Manager
Kraków
NR REF.: 1095004
For our Client, BPO company based in Kraków, we are currently looking for Customer Service Team Manager.
Team Manager will be responsible formanaging the team of Customer Service and Administration Officers. More specifically, while working there, you will be responsible for preparing reports of the Team activities; analyzing KPI’s, SLA’s, and Quality; Being the first point of contact in case of difficult cases/ escalations; taking care of career paths alongside the Team; You will be also first point of contact for Clients (no need for business- development).
We are looking for Candidate with at least 2 years’ experience at similar role(managing the team of at least 10), excellent Polish and English language skills and great people management skills. Knowledge of Spanish/ German/ Italian or any other European language would be an advantage, but is not a must.
As you will be taking care of some MI activities, advanced Excel is a must.
An ideal Candidate works effectively under pressure of time, is flexible and knows how to motivate the Team.
The company offers stable working conditions, package of benefits and interesting development opportunities.
Sounds like you? Do not hesitate! Apply!
Kraków
NR REF.: 1095004
For our Client, BPO company based in Kraków, we are currently looking for Customer Service Team Manager.
Team Manager will be responsible formanaging the team of Customer Service and Administration Officers. More specifically, while working there, you will be responsible for preparing reports of the Team activities; analyzing KPI’s, SLA’s, and Quality; Being the first point of contact in case of difficult cases/ escalations; taking care of career paths alongside the Team; You will be also first point of contact for Clients (no need for business- development).
We are looking for Candidate with at least 2 years’ experience at similar role(managing the team of at least 10), excellent Polish and English language skills and great people management skills. Knowledge of Spanish/ German/ Italian or any other European language would be an advantage, but is not a must.
As you will be taking care of some MI activities, advanced Excel is a must.
An ideal Candidate works effectively under pressure of time, is flexible and knows how to motivate the Team.
The company offers stable working conditions, package of benefits and interesting development opportunities.
Sounds like you? Do not hesitate! Apply!
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