Customer Service Team Leader
GdanskCustomer Service Team Leader
Gdansk
NR REF.: 1167591
Your new company
We are looking for Customer Service Team Leader for a permanent position. We offer an interesting and independent job in an energetic and international environment in a Shared Services Centre in Gdańsk.
Your new role
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Gdansk
NR REF.: 1167591
Your new company
We are looking for Customer Service Team Leader for a permanent position. We offer an interesting and independent job in an energetic and international environment in a Shared Services Centre in Gdańsk.
Your new role
- Provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them
- Handle and follow-up customer enquiry to delivery (fulfilment), invoicing and rebate handling including all related tasks, transactions and documentation
- Keep all customer records and documents orderly and digitally archived ensuring easy access and traceability
- Maintain and continuously update customer master data, customer profiles and other customer information
- Contribute to improving efficiency and automation of customer support processes, which includes
- Monitor information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with assigned customers/accounts
- Ensuring the performance of the team is effective, professional, customer oriented, and follows the relevant business guidelines
- Following local regulations and guidelines and ensuring these are followed by team members.
- Acting as a contact point between CS and other relevant functions (i.e. Sales, Logistics, Finance, etc.)
- Preparing and reporting team status in Key Account meetings
- Coaching and developing the team and its individuals, supporting the onboarding of new team members and ensuring content of the onboarding training is up to date
- Identifying potential for operational improvements and making relevant proposals to the Customer Service Management.
What you'll need to succeed
- 3 years’ Customer Service experience, with previous team lead experience in a multicultural environment
- Fluency (written and spoken) in English
- Highly effective team management skills
- Exceptional interpersonal skills
- Verbal and written communication skills
- Service and solution minded with problem solving skills
- Prioritisation, organisational and decision-making skills
- System knowledge (SAP, MS Office)
What you'll get in return
- An interesting and motivating job in a well-known international company
- Challenging tasks and good personal development opportunities
- Locally competitive salary
- Attractive benefit package including comprehensive medical care and individual life insurance
- Great team spirit and good office location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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