Customer Service Team Leader with German
GdanskCustomer Service Team Leader with German
Gdansk
NR REF.: 1165163
Do you speak German and English? Do you have first experience in leading a team? Apply and become a Customer Service Team Leader with German for the largest re-insurance company of the world.
For our client from insurance industry, based in Tri-city we are currently looking for candidates for a position of Customer Service Team Leader with German.
What you will be responsible for?
• Supporting, advising and instructing employees in customer-oriented processing of transactions in day-to-day business
• Be responsible for staff scheduling, day manager function, required statistical evaluations, adherence to service, quality, productivity and cost targets
• Participate in ongoing optimization of workflows and processes as well as personnel, cost and target planning
• Extension and maintenance of existing training materials, handouts and internal knowledge databases
• Collection and evaluation of statistics in the context of quality management as well as derivation and implementation of suitable measures for quality improvement
• Supervision of trainees and new employees according to the instructions
• Productive cooperation in input tasks (classification, data extraction, immediate completion) analogous to the core tasks of a team member
What will help you to be successful in the role?
• Minimum 1 year of professional experience in the Team Management (ideally 4-5 people)
• Ideally several years of professional experience in Customer Service
• Strong business know-how
• Fluent in German and English
• Experience in the management and further development of employees, as well as in education and training
• Excellent communication skills - ability to analyse, listen, and make recommendations.
• Problem solving skills
• Analytical skills
• Accuracy & Attention to Details
• Entrepreneurial thinking and pioneering spirit
• Willingness for temporary training in Germany
What we offer?
• Additional benefits package
• Opportunity to work for large German insurance company and building a structure of a new department in Poland
• Opportunity to join multinational organisation and align your development with the growth of the organisation
• Opportunity to learn and developed
• Independent company culture
• Possibility to work from home
Interested? Send us your CV and get more details!
Gdansk
NR REF.: 1165163
Do you speak German and English? Do you have first experience in leading a team? Apply and become a Customer Service Team Leader with German for the largest re-insurance company of the world.
For our client from insurance industry, based in Tri-city we are currently looking for candidates for a position of Customer Service Team Leader with German.
What you will be responsible for?
• Supporting, advising and instructing employees in customer-oriented processing of transactions in day-to-day business
• Be responsible for staff scheduling, day manager function, required statistical evaluations, adherence to service, quality, productivity and cost targets
• Participate in ongoing optimization of workflows and processes as well as personnel, cost and target planning
• Extension and maintenance of existing training materials, handouts and internal knowledge databases
• Collection and evaluation of statistics in the context of quality management as well as derivation and implementation of suitable measures for quality improvement
• Supervision of trainees and new employees according to the instructions
• Productive cooperation in input tasks (classification, data extraction, immediate completion) analogous to the core tasks of a team member
What will help you to be successful in the role?
• Minimum 1 year of professional experience in the Team Management (ideally 4-5 people)
• Ideally several years of professional experience in Customer Service
• Strong business know-how
• Fluent in German and English
• Experience in the management and further development of employees, as well as in education and training
• Excellent communication skills - ability to analyse, listen, and make recommendations.
• Problem solving skills
• Analytical skills
• Accuracy & Attention to Details
• Entrepreneurial thinking and pioneering spirit
• Willingness for temporary training in Germany
What we offer?
• Additional benefits package
• Opportunity to work for large German insurance company and building a structure of a new department in Poland
• Opportunity to join multinational organisation and align your development with the growth of the organisation
• Opportunity to learn and developed
• Independent company culture
• Possibility to work from home
Interested? Send us your CV and get more details!
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