For our Client, pioneer in healthcare committed to improving lives, we are currently looking for motivated candidates ready to embrace the position of
Customer Service Specialist with HungarianMiejsce pracy: Warszawa
Main responsibilities:
- Dealing with support requests and queries from customers and staff (engineers, sales representatives) via phone or e-mail.
- Ensuring technical support/ configuration/ installation/ troubleshooting for analytical instruments or systems which are supplied using phone and remote connection.
- Taking over technical activities on customer sites, supporting field service, application specialists and sales representatives.
- Designing and conducting training courses for customers and employees.
- Being responsible for information and knowledge transfer, support for product updates and new launches as well as quality monitoring.
- Taking care of proper documentation of all activities in the CRM (Customer Relationship Management) system.
- Cooperating with colleagues from the international team and taking responsibility in the implementation of individual projects and goals.
This role requires:
- Native/perfect Hungarian language skills
- Good English communication skills - necessary for training courses abroad/ documentation/ team cooperation (B1 Common European Framework of reference).
- Higher professional education or university degree, preferred in biomedical/ electronics or related field (precision mechanics, etc.).
- Several years of job or education experience in the medical, technical environment by working in customer service incl. training, in sales/marketing or in a laboratory would be an advantage.
- Problem solving skills / methodological search for errors.
- Being focused on providing excellent service to our customers, demonstrating strong listening and communication skills by phone when engaging with people, and being comfortable as part of a team.
- Team spirit, intercultural cooperation.
- Knowledge in usage of business software (e.g. MS Office), knowledge in usage of documentation tools (CRM).
- Willingness to permanently learn and ability to work under pressure.
- Very good organization skills, with a desire to complete tasks ensuring you always deliver on your promises.
- A self-starter who takes pride in his achievements but equally can overcome set-backs quickly looking for the positive in every situation.
- Driving license B.
We offer:
- An interesting working environment in a dynamic, international team in Warsaw
- A competitive salary and transparent remuneration system
- Systematic education and career opportunities
- Company group life insurance
- A sport benefits system for employees
- Private medical coverage
- The background of a successful Swiss-origin company
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
