Customer Service Specialist with German
Miejsce pracy: WrocławManpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!
Offer:
- Stable employment based on an employment contract with our Client (first contract for 3 months, next an indefinite period)
- Possibility to work remotely in any place in Poland (after one-month training in Wrocław)
- Opportunity to gain the first experience in the industry
- International work environment
- Annual salary hike depending on the performance
- Benefits: cafeteria card, life insurance, private medical care, professional development courses, Christmas bonus, company social events
Requirements:
- Very good knowledge of German (min. B2/C1) and English (min. B2)
- Excellent interpersonal skills
- Experience in customer service will be an asset
- Living/working in Poland
- Computer literacy (including MS Office)
- Availability to work shifts hours (Mon-Fri: 8 am to 4pm or 12 pm to 8pm)
Responsibilities:
- Being the first point of contact for German-speaking customers
- Proactively assist clients to ensure a positive experience, through inbound and outbound contacts
- Field calls, emails, and chat message requests from customers who have questions, comments, or complaints about our products and services
- Provide first contact resolution with a great experience
- Assist customers in placing orders/returning orders
- Provide information to customers regarding order status and product inquiries
- Demonstrate the ability to effectively promote and verbally navigate fans through online and mobile self-service options
Nr ref.: 2148/037/YHU
Oferta dotyczy pracy stałej
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