Customer Service Specialist with German
We are looking for a candidate who would like to join new SSC based in downtown, Warsaw. The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service.
Client Details
We are looking for a candidate who would like to join new SSC based in downtown, Warsaw. The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service.
Description
- Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
- Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
- Analyse account discrepancies to ensure the customer account is enabled for payment
- Efficiently generate and distribute invoices to customers
- Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
- Effectively track and resolve all customer disputes regarding billings, credits or payments.
- Effectively monitor and resolve all sales orders & sales interface issues (outbound)
- Review key metrics & communicate to stakeholders to ensure KPIs are being met
- Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
- Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
- Be seen as a "go-to" information resource for O2C Customer Service processing and related queries
Profile
- Degree in Business and/or Accounting (or equivalent work experience)
- Minimum 1 year experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
- Experience with SAP O2C Module
- Working knowledge of MS Excel, Word, Outlook and PowerPoint
- Fluency in English and German
Job Offer
- Great office location - downtown Warsaw
- Flexible working time
- Home office (currently applicable everyday)
- Private medical care
- Group insurance
- Benefit bonus
- Four additional holiday days
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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