Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2018, work through Adecco Poland found nearly 52 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Aktualnie dla naszego Klienta poszukujemy:
Customer Service Specialist with fluent English
Miejsce pracy: Łódź
Responsibilities:
- Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
- Provide / check all information and guarantee their accuracy for efficient order Entry.
- Ensure the contract review and the price policy are applied with no exception and report to your management when discrepancies identified.
- Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment).
- Act pro-actively: Inform customers about potential delays or issues related to the order.
- Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports)
- Provide awareness of customer complaints or any issues in the shortest lead-time. Escalates errors or mistakes as soon as identified, put the situation right and proposes correctives actions.
- Contribute to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.
Required qualifications:
- Fluent English in speaking and writing.
- Experience in customer service role - will be appreciated
- Attention to details, perfectionist, proactivity
- Ability to work under time pressure and multi-tasking
- Strong analytical skills and ability to solve problem
- Excellent customer sense
- Excellent verbal and written communication skills.
We offer:
- Stable employment based on employment contract
- Very good salary and extra benefits
- Job in a branch of a reputable, global company
- Development and promotion opportunities
- Opportunity to work for an international corporation
Numer referencyjny: DS/09/2020/CSS
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
