Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 1 rok
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Konsulting, Praca Obsługa klienta, Praca Praca w hotelu / Turystyka
Project information:
- Industry: Travel - Airlines
- Type of project: Customer Services to Airline customers
- Location: Warsaw West Station
- Business trips: 10-15%
- Project language: English
- Project duration: Indefinite
Project scope:
- Provide support and servicing Airline clients using the Amadeus Altea suite
- Handle all telephone calls in line with the Service Standards and Service Signatures
- Acknowledge, investigate, troubleshoot and when possible recover incidents
- Escalate unsolved incidents to N+1 support
- Perform recommendations on best practices in order to increase customer’s experience and productivity
- Respond to client emails and calls in line with the appropriate service level agreements (SLAs)
- Provide relevant information to clients in order to enhance customer service and loyalty
- Report customer’s feedback on the solution and recommend functional or productivity enhancements to the product management team
Requirements:
- Experience in the travel industry (Airlines reservation desks or Travel Agencies)
- Knowledge of a GDS and its cryptic commands (Amadeus, Sabre or Travelport)
- Experience in customer services
- Excellent communication and written skills
- Ability to perform relevant reporting
- Team work
- Experience in check-in and boarding definitively a plus
- Fluent English
- Additional languages a plus
We offer:
- Stable long-term cooperation based on employment contract or B2B
- Perks including among others medical care, Multisport card and possibility to participate in interesting events
- Challenging work in a thought international environment and a great potential for personal development
- Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting company
- Super comfortable, creative space in the heart of Warsaw
- High career advancement opportunities