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Customer Service Representative

Randstad Polska Sp. z o.o.

Kraków, małopolskie

Randstad Polska Sp. z o.o.

Customer Service Representative is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash forming a critical part of the Customer Fulfilment Cycle. It delivers end-to-end customer support, from contract and account set-up, through to order and payment. CSS provides Consistent, Adaptive, Reliable and Easy experiences to our customers. 

Customer Service Representative

Kraków
  • a temporary employment contract
  • a collaborative, flexible, dynamic and very supportive working culture
  • work for a leading company int he fuel industry
  • oportunity to gain experience
  • remote work durning COVID -19 epidemic
  • additional Medicover package
  • salary approx. 4000 gross

 

This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:

  • deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing companys policy and contracts, Ensuring compliance)
  • order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, Building strong relationships and creating partners (customers) for life, understand customers issues and to drive resolution and improvements)
  • sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation) 

Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success. Additionally, you will have:

  • working proficiency in English
  • strong Communication and Influencing skills
  • previous experience in data Analytics & Insights and Digital environment
  • demonstrated ability and commitment to build Customer Success
  • knowledge of Customer Centric Design A good understanding of Commercial & Economic Acumen and Value Chain methodology
  • the ability to lead and drive Continuous Values
  • attention to details when dealing with Data Management and high focus on Compliance
  • proven experience in Contract Management

Agencja zatrudnienia nr wpisu 47

Randstad Polska Sp. z o.o.

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