Customer Service Representative is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash forming a critical part of the Customer Fulfilment Cycle. It delivers end-to-end customer support, from contract and account set-up, through to order and payment. CSS provides Consistent, Adaptive, Reliable and Easy experiences to our customers.
Customer Service Representative
Kraków- a temporary employment contract
- a collaborative, flexible, dynamic and very supportive working culture
- work for a leading company int he fuel industry
- oportunity to gain experience
- remote work durning COVID -19 epidemic
- additional Medicover package
- salary approx. 4000 gross
This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:
- deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing companys policy and contracts, Ensuring compliance)
- order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, Building strong relationships and creating partners (customers) for life, understand customers issues and to drive resolution and improvements)
- sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation)
Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success. Additionally, you will have:
- working proficiency in English
- strong Communication and Influencing skills
- previous experience in data Analytics & Insights and Digital environment
- demonstrated ability and commitment to build Customer Success
- knowledge of Customer Centric Design A good understanding of Commercial & Economic Acumen and Value Chain methodology
- the ability to lead and drive Continuous Values
- attention to details when dealing with Data Management and high focus on Compliance
- proven experience in Contract Management
Agencja zatrudnienia nr wpisu 47