Customer Service Representative
Location: BelgiumSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Brussels Hoofdstedelijk Gewest Belgium.
- Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).
- Call- and mail handling with Customers, affiliates and LSPs.
- Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs
- Qualification in a supply chain related discipline, logistics, supply management, demand management, or operational management
- Interpersonal & influencing skills at all levels, both internally & externally,
- Strong team player with own-it-mindset,
- Customer oriented mindset and behavior,
- Analyse information and provide sufficient basis for making decisions,
- Systems Knowledge, including SAP is an asset,
- Experience in operating within a GMP/GDP environment is an asset,
- Fluency in English. French and Dutch would be an advantage, but not mandatory;
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
Role Description
We are looking for a Logistics and Distribution Representative focusing on delivering continuous improvements across the supply chain.Responsibilities
In this exciting and diverse role, you will be part of a pharmaceutical company. Your team is accountable for end-to-end logistics delivery and order management in order to deliver medicines from manufacturing plants to patients on time.- Unique first point of contact for customers, affiliates and Local Service Providers (LSPs).
- Call- and mail handling with Customers, affiliates and LSPs.
- Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs
Requirements
- Knowledge of Customer Service and Logistics operations, with relevant work experience in a similar role,- Qualification in a supply chain related discipline, logistics, supply management, demand management, or operational management
- Interpersonal & influencing skills at all levels, both internally & externally,
- Strong team player with own-it-mindset,
- Customer oriented mindset and behavior,
- Analyse information and provide sufficient basis for making decisions,
- Systems Knowledge, including SAP is an asset,
- Experience in operating within a GMP/GDP environment is an asset,
- Fluency in English. French and Dutch would be an advantage, but not mandatory;
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
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