Customer Service Representative, Spanish speaking

Location: Netherlands

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.

This company discovers, develops and produces new innovative human therapeutics that improve the life expectancy of humanity.

ROLE DESCRIPTION

This is a new role within the customer service department.

RESPONSIBILITIES

• Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the department or team related to commercial supply chain
• Ensures optimal internal and external customer satisfaction in line with Amgen’s policies and procedures

Order management
• Process commercial orders according to customer instruction and applicable conditions
• Provides excellent customer and product service; ensures customers are satisfied

Shipment management
• Track & trace shipments: monitoring shipments and pro-actively respond to and/or escalate potential issues.
Call handling
• Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
• Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc and other ABR departments)

Other
• Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
• Provide other ad-hoc country specific support during business hours
• Provide ad-hoc limited backup to other functions in the Regional Supply Chain team
Executes other functions as assigned. Non routine tasks are usually resolved with the involvement of a supervisor

Problem Solving
• Applies broad-based research, information gathering and analytical skills to factual information
• Selects appropriate alternatives form defined options
• Collects required documentation; verifies conformance of documents with standards
• Assesses accuracy of detailed information
• Tracks, maintains and produces regular and ad hoc reports
• Identifies roadblocks to task completion and effectively brings them to line managers for resolution

Autonomy
• Works under general direction, seeks assistance as needed
• Completes work in accordance with accepted practices within field
• Establishes approaches for completing assignments
• Work requires consistent exercise of discretion and independent judgment
• Works with team to support achievement of project milestones
Contribution
• Contributes to own team/closely related teams through quality and accuracy of own output
• Builds productive internal/external relationships

REQUIREMENTS

- MBO+ OR HBO degree
- Experience in Customer Service
- Excellent communication skills in English and Spanish

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Demi Ridder.