Customer Service Representative, native Spanish
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.
This company is a leading pharmaceutical company.
ROLE DESCRIPTION
- Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the department or team related to commercial supply chain
- Ensures optimal internal and external customer satisfaction
RESPONSIBILITIES
With limited supervision for routine work across markets and with general supervision for project and special assignments:
Order management
• Process commercial orders according to customer instruction and applicable conditions
• Provides excellent customer and product service; ensures customers are satisfied
Shipment management
• Track & trace shipments: monitoring shipments and pro-actively respond to and/or escalate potential issues.
Call handling
• Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
• Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc and other ABR departments)
Other
• Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
• Provide other ad-hoc country specific support during business hours
• Provide ad-hoc limited backup to other functions in the Regional Supply Chain team
Executes other functions as assigned. Non routine tasks are usually resolved with the involvement of a supervisor
REQUIREMENTS
• Established knowledge and experience of a wide range of administrative tasks
• Ability to multi task and work within diverse, international group of people
• Experience in working with automated systems (computer based business systems) like MS-Office
• Advanced communication skills
• Customer focused
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Demi Ridder.
