Customer Service Officer (ITALIAN)

Location: Netherlands

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.

This company discovers, develops and produces new innovative human therapeutics that improve the life expectancy of humanity.

ROLE DESCRIPTION

We are looking for a candidate who is fluent in ITALIAN and English on business level.ITALIAN MUST be near native as this candidate will work for the Italian team. The position will be for six months at first with good change for extension.

This is a new position at the Customer Service Department.
We are looking for a candidate who can assist the CS department with the tasks set up below.

Objectives
- Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the department or team related to commercial supply chain
- Ensures optimal internal and external customer satisfaction in line with the company's policies and procedures

RESPONSIBILITIES

- Process commercial orders according to customer instruction and applicable conditions
- Provides excellent customer and product service; ensures customers are satisfied
- Track & trace shipments: monitoring shipments and pro-actively respond to and/or escalate potential issues.
- Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
- Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc and other departments)
- Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
- Provide other country specific support during business hours
- Provide backup to other functions in the Regional Supply Chain team

REQUIREMENTS

- Established knowledge and experience of a wide range of administrative tasks
- Ability to multi task and work within diverse, international group of people
- Experience in working with automated systems (computer based business systems) like MS-Office
- Advanced communication skills
- Customer focused
- Fluency in Italian and English, both in oral and written communication!

Preferred Requirements
- Degree in Economics, Business Administration or related area
- Minimum 1 to 2 years of related experience in customer service or similar
- Fluency in multiple languages
- Computer skills and ERP experience
- Experience with issue handling in a logistic environment
- Problem solving skills
- Ability to set priorities

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Pascha Groot.