Customer Service Manager UK
Katowice Customer Service Manager UK
Katowice
NR REF.: 1117915
Hays is recruiting for one of his clients – Guardian Industries.
We are looking for experienced Candidates for the position as Regional Customer Service Manager (UK market).
Who is Guardian Industries?When you are looking at a city’s skyline or the grilles on the latest cars and trucks, chances are you’re seeing our products. Through Guardian Glass, a Guardian Industries company, we make high- performance, energy efficient glass for homes and buildings. SRG Global™, a Guardian Industries company, makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency. And perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives! To Learn more visit our website at: https://www.guardian.com
Responsibilities:
Requirements:
What Will Put You Ahead?
What Do We Have To Offer?
If you have been looking for an environment where people are valued, entrepreneurial spirit is boundless and opportunities for success are based on merit, and if you want to add value to your company, then Guardian Industries may be the place for you.
Katowice
NR REF.: 1117915
Hays is recruiting for one of his clients – Guardian Industries.
We are looking for experienced Candidates for the position as Regional Customer Service Manager (UK market).
Who is Guardian Industries?When you are looking at a city’s skyline or the grilles on the latest cars and trucks, chances are you’re seeing our products. Through Guardian Glass, a Guardian Industries company, we make high- performance, energy efficient glass for homes and buildings. SRG Global™, a Guardian Industries company, makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency. And perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives! To Learn more visit our website at: https://www.guardian.com
Responsibilities:
- Lead a Customer Service Team dealing with customer account enquires from initial call to order processing, right through to invoice stage
- Developing trust relationships with a portfolio of major clients to ensure Guardian remain their preferred supplier.
- Anticipate customer needs and be able to identify value added business opportunities.
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Support your team to resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in how to generate new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Ability to effectively question or challenge the status quo
- You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
- Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
- Monitor, analyse and implement standards, metrics and performance criteria to continually improve growth, productivity and quality while optimizing performance
- Generate reports required for senior management team
- Active engagement in driving improvement, best practice sharing & process change.
Requirements:
- Commitment to the Guardian Culture (Market Based Management Guiding Principles)
- As a leader/supervisor, have the commitment to the growth of our people, gain your success through their success
- Solicit challenges - Always seek the best knowledge and anticipate what others need
- Drive innovation to improve what we do
- Focus on long-term Value Creation
- Good judge of people/talent – right people in the right roles
- Assemble and develop a team and teamwork that will result in win win in a competitive world
- Connect team members to how their role contributes to the vision/strategies
- Delegate decision rights, by comparative advantage, to those who earn them
- Make Guardian a place where individuals with the right values can be fulfilled
- Truly be accountable
- Drive results through the disciplined application of our Guardian Culture (Market Based Management Guiding Principles)
What Will Put You Ahead?
- Ability to work with people and through people
- Strong customer focus and service mindset
- Strong communication and interpersonal skills with aptitude in building relationships
- Outstanding organizational skills demonstrated by the handling of multiple challenges and tasks with a strong attention to detail
- Influencing skills
- Effective organizational skills
- Ability in problem-solving, negotiation and conflict management
- Must be proactive, customer focused and results oriented
- Bachelors/Masters degree
- Leadership Experience within a Customer Service department is desirable
- Advanced PC skills in Microsoft Office
What Do We Have To Offer?
If you have been looking for an environment where people are valued, entrepreneurial spirit is boundless and opportunities for success are based on merit, and if you want to add value to your company, then Guardian Industries may be the place for you.
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