Customer Service Front Office
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.
- Finds applicable alternatives in line with regulations and processes
- Relates day-to-day work to business priorities
- Applies broad-based research, information and analytical skills to factual info.
Outputs
- Timely process of credit, debit and return orders, tracks and trace reports including following
up on delays, and logs customer service complaints
- Handles call and mail; ensures precise and promptly response to customer queries with the
agreed service levels and applicable conditions
- Correct Customer Master Data set up and review
- Identifies and initiates Front office related process improvements
- Provides input for monthly country KPIs
- Fluency in German & English
- Minimum 1 to 2 years of related experience in customer service or sales
- Education in Economics, Business Administration Supply Chain Management or related area
- Computer skills and ERP experience
- Experience with issue handling in a Supply Chain environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
The Company
It is one of the biggest pharmaceutical company in the world.Role Description
- Works under general direction, seeks assistance as needed- Finds applicable alternatives in line with regulations and processes
- Relates day-to-day work to business priorities
- Applies broad-based research, information and analytical skills to factual info.
Outputs
- Timely process of credit, debit and return orders, tracks and trace reports including following
up on delays, and logs customer service complaints
- Handles call and mail; ensures precise and promptly response to customer queries with the
agreed service levels and applicable conditions
- Correct Customer Master Data set up and review
- Identifies and initiates Front office related process improvements
- Provides input for monthly country KPIs
Requirements
- MBO 4 and higher- Fluency in German & English
- Minimum 1 to 2 years of related experience in customer service or sales
- Education in Economics, Business Administration Supply Chain Management or related area
- Computer skills and ERP experience
- Experience with issue handling in a Supply Chain environment
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
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