Customer Service Front Office Officer
Location: NOORD BRABANT, NetherlandsThe company
This company is a worldwide pioneer in biotechnology. They are committed to find, develop, manufacture and deliver innovative human therapeutics.
Role description
As a Supply chain officer-CS Front Office you make sure that the internal and external customer satisfaction is as good as it can be. You will be included in the entire supply chain process and make sure everything is going well. In addition you will be taking on compliance related activities and make sure you improve where possible. You will try to complete milestones for commercial order management and specific projects or activities within the team or department related to commercial supply chain.
Responsibilities
- In the customer service process you are the first point of contact
- You will be taking care of inbound and outbound contacts and do so in a appropriate matter and solve problems where needed
- Deal with customer service complains and trying to decrease that as much as possible
- You will start new and/ or improve the current relationships with internal/external customers
Requirements
- 1 to 2 years’ experience with customer service or sales
- Experience with automated systems( Exp. w/ SAP and Salesforce is a plus)
- Fluency in English & French, both oral and in writing
- Customer and service focused
Other information
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Lesley Rademaker
