Customer Service - Front Office (German)
Location: NOORD BRABANT, NetherlandsCustomer Service - Front Office - German
The company
You will be working in the European Headquarters of an American Biopharmaceutical international company as a part of the Supply Chain Team. This site is handling all distribution, secondary packaging and labelling activities.
Description
You are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints and Track & Trace activities.
Responsibilities
Customer Care
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Unique first point of contact for customers, affiliates and Local Service Providers (LSPs)
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Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs
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Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other departments and LSPs
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Discuss, accept, enter and follow up on customer service complaints
Order management
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Execute track and trace on daily basis, follows up on delays, and signs off reports
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Execute returns for all order types, credit and debit notes, follows up timely release
Customer Master Data
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Set-up of new customer; Initiate (e-)form, follow-up with affiliate and the new customer and performs Customer Master Data entry
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Maintain and update Customer Master Data requests
Other
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Ensure knowledge of GMP/GDP and job related training is up to date
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Handle and resolve service/transport issues (including track & trace)
Requirements
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Fluency in English, both in oral and written communication + native/business level German
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Excellent communication skills
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Minimum 1 to 2 years of related experience in a relatable role (preferably in a front office)
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Experienced in working with automated systems (computer bases business systems) like MS-Office
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Experience with SAP and Salesforce are a pre
Other information
Are you ready to take a new step in your career? If you are interested or know someone who is, contact me and upload your CV via the apply button.
