Customer Service - Front Office - French
Location: NOORD BRABANT, NetherlandsCustomer Service - Front Office - French
The company
You will be working in the European Headquarters of an American Biopharmaceutical international company as a part of the Supply Chain Team. This site is handling all distribution, secondary packaging and labelling activities.
Description
You are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints and Track & Trace activities.
Responsibilities
Customer Care
Are you ready to take a new step in your career? If you are interested or know someone who is, contact me and upload your CV via the apply button.
The company
You will be working in the European Headquarters of an American Biopharmaceutical international company as a part of the Supply Chain Team. This site is handling all distribution, secondary packaging and labelling activities.
Description
You are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints and Track & Trace activities.
Responsibilities
Customer Care
- Unique first point of contact for customers, affiliates and Local Service Providers (LSPs)
- Inbound and outbound handling of contacts (call / email / fax) with Customers, affiliates and LSPs
- Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other departments and LSPs
- Discuss, accept, enter and follow up on customer service complaints
- Execute track and trace on daily basis, follows up on delays, and signs off reports
- Execute returns for all order types, credit and debit notes, follows up timely release
- Set-up of new customer; Initiate (e-)form, follow-up with affiliate and the new customer and performs Customer Master Data entry
- Maintain and update Customer Master Data requests
- Ensure knowledge of GMP/GDP and job related training is up to date
- Handle and resolve service/transport issues (including track & trace)
- Fluency in English, both in oral and written communication + native/business level French
- Excellent communication skills
- Minimum 1 to 2 years of related experience in a relatable role (preferably in a front office)
- Experienced in working with automated systems (computer bases business systems) like MS-Office
- Experience with SAP and Salesforce are a pre
Are you ready to take a new step in your career? If you are interested or know someone who is, contact me and upload your CV via the apply button.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.