Customer Service Director Europe
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Food organisation, based in Zuid-Holland Netherlands.
Demand Planning;
o S&OP
o Demand & Promo/Activity planning,
o Repack forecasting,
o Obsolete management
• Customer collaboration;
o Drive (SC) process optimization with key customers e.g. order/drop optimization, nominated delivery days etc.
o Building relationship with Supply Chain Customers
o Introduce the company
o Discus monthly/Quarterly KPI deck
• Defining route to market for white places
• Warehousing & Outbound logistics.
o 3PL contract management
o Optimize cost to serve per Customer,
o Set delivery trade terms.
- Leading DP/CC/LC for Europe
- Talent development & knowledge exchange between markets
- Demand planning & forecasting activities
- Customer Service & Order delivery & issue resolution
- EU S&OP agenda, Obsolete management, Innovation agenda
- Supporting & Execution of Change/Transformation agenda
- Experience in regional roles
- Wide Supply Chain expertise
o Customer service management
o Demand forecasting and communication
o Business Planning and Implementation
o Project Management
- Leadership skills (also virtually) & Talent development
o Global Mindset
o Real Accountability
o External Orientation
o Action Not Debate
o Team Alignment
o Build Superior Talent
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Vincent van Straten.
The Company
My client is a Global Food Multinational located in Holland.Role Description
The Supply Chain Customer Service and Logistics Lead is responsible for the Overall EU:Demand Planning;
o S&OP
o Demand & Promo/Activity planning,
o Repack forecasting,
o Obsolete management
• Customer collaboration;
o Drive (SC) process optimization with key customers e.g. order/drop optimization, nominated delivery days etc.
o Building relationship with Supply Chain Customers
o Introduce the company
o Discus monthly/Quarterly KPI deck
• Defining route to market for white places
• Warehousing & Outbound logistics.
o 3PL contract management
o Optimize cost to serve per Customer,
o Set delivery trade terms.
Responsibilities
Key Responsibility Areas:- Leading DP/CC/LC for Europe
- Talent development & knowledge exchange between markets
- Demand planning & forecasting activities
- Customer Service & Order delivery & issue resolution
- EU S&OP agenda, Obsolete management, Innovation agenda
- Supporting & Execution of Change/Transformation agenda
Requirements
- Bachelor Degree or equivalent level of education attainment in a related field- Experience in regional roles
- Wide Supply Chain expertise
o Customer service management
o Demand forecasting and communication
o Business Planning and Implementation
o Project Management
- Leadership skills (also virtually) & Talent development
o Global Mindset
o Real Accountability
o External Orientation
o Action Not Debate
o Team Alignment
o Build Superior Talent
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Vincent van Straten.
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