Customer Service Delivery Manager
Kraków Customer Service Delivery Manager
Kraków
NR REF.: 1109147
Your new company
For our Client, an international company located in Kraków, we are looking for Customer Service Delivery Manager.
Your new role
Within this position you will be responsible for managing the team and the delivery of managed services, resolving major operational issues, monitoring detailed KPIs to ensure the effective day to day operations of the Service, cooperating with customers, and coaching, developing and managing team members. You will be ensuring that systems, methodologies and procedures are in place and followed and assessing feedback and implementation of necessary improvements. What is more you will be responsible for embedding new processes and workflows into the team.
What you'll need to succeed
We are looking for Candidates with about 2-5 years of experience in managing large teams and fluent English (C1). An ideal Candidate has to have excellent communication skills and strong supervisory, coaching and project management skills.
What you'll get in return
Our Client offers a unique opportunity to gain professional experience in international environment. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Kraków
NR REF.: 1109147
Your new company
For our Client, an international company located in Kraków, we are looking for Customer Service Delivery Manager.
Your new role
Within this position you will be responsible for managing the team and the delivery of managed services, resolving major operational issues, monitoring detailed KPIs to ensure the effective day to day operations of the Service, cooperating with customers, and coaching, developing and managing team members. You will be ensuring that systems, methodologies and procedures are in place and followed and assessing feedback and implementation of necessary improvements. What is more you will be responsible for embedding new processes and workflows into the team.
What you'll need to succeed
We are looking for Candidates with about 2-5 years of experience in managing large teams and fluent English (C1). An ideal Candidate has to have excellent communication skills and strong supervisory, coaching and project management skills.
What you'll get in return
Our Client offers a unique opportunity to gain professional experience in international environment. Stable job in a team of professionals, attractive salary and employee’s benefits are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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