Customer Service Coordinator with Italian or Spanish
We are looking for an experienced and service minded professional, who will ensure that the company keeps its promise to deliver on time and in full to customers. That requires prompt communication and proactive co-operation within Supply Chain and other stakeholders to overcome potential issues that might prevent that promise being fulfilled. The chosen person will also contribute to developing work procedures for Operational Supply Chain.
Client Details
Our Scandinavian Client - Stora Enso - is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper on global markets. Operating in more than 35 countries and creating unique and innovative eco-products generates sales in EUR 10.0 billion with the intention to reach further market shares.
The company is listed on the Helsinki and Stockholm stock exchanges.
Description
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Co-ordinate and maintain the order to invoice process including order entry, invoicing, credits, price agreements, stock management, overdue payments etc.
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Deal with queries from Customers or Sales Team in a timely manner
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Liaising with Sales Managers, Logistics, Mill Production Planning to ensure accuracy regarding schedule adherence
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Provide support to Commercial Team with timely responses to enquiries
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Be familiar with Products and Processes to facilitate swift responses to customer enquiries
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Maintain accuracy on customer forecast information to support all planning activities
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Maintain accurate and organized customer related system data
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Ensure full compliance with regulatory requirements
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Participate in regular business reviews and conference calls
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Process sample requests
Profile
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Fluency in English and Italian or Spanish
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Ability to perform under pressure and handle several tasks simultaneously with high quality
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Ability to generate appropriate and robust business relationships with customers
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Proven experience in order management
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Good communication and interpersonal skills - a team player, comfortable in an international matrix set-up
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Knowledge of IT-tools used in customer service (MS Office, SAP R/3 sales receivables)
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Ability to work within a dynamic team environment
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Openness and teamwork spirit
Job Offer
- Attractive employment conditions in an effective team work environment
- Interesting, responsible and challenging work in international company with recognized reputation
- Possibilities of professional development
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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