Customer Service Coordinator with French
GdanskCustomer Service Coordinator with French
Gdansk
NR REF.: 1159309
Your new company
About our Global Company
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.
THE RICOH WAY is our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.
Your new role
Customer Service Coordinator with French acts as single point of contact for International Customers and is responsible for coordination activities around Contracts, Deployment support, Orders and Service related activities , depending on which Services are purchased and contracted.
More importantly you will be responsible for the following:
What you'll need to succeed
What you'll get in return
• Exciting and stable career in a renowned, international organization
• Multisport Card
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions and free language courses
• Well-being sessions
• Opportunities for professional development and clear career path
• Office in great location - Olivia Business Centre / Star building
• Referral program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Gdansk
NR REF.: 1159309
Your new company
About our Global Company
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.
THE RICOH WAY is our global corporate philosophy and it provides the framework and identity for our organisation. As the world continues to globalise at an accelerated pace, having a coherent and consistent set of values across our organisation provides clear guidance that underpins decision making and addressed the complex issues and challenges that our customers face.
Your new role
Customer Service Coordinator with French acts as single point of contact for International Customers and is responsible for coordination activities around Contracts, Deployment support, Orders and Service related activities , depending on which Services are purchased and contracted.
More importantly you will be responsible for the following:
- Take full ownership of global communications with the ability of query resolution, problem solving, management information delivery, analysis and administration.
- To work closely with the internal teams and account managers within Ricoh Operating Companies (Op Cos), developing strong business relationships within the allocated customers
- To coordinate service delivery and operational activities across the EMEA countries and regions for allocated customers.
- To monitor all queries coming in from the OpCos, internal departments and customers, ensuring they are managed and resolved successfully
- Contribute to the creation and standardization of processes and procedures within Ricoh
- Accountability for the overall end to end customer service coordination at a European level.
- To manage customer relationships at an appropriate operational level in all countries.
- Monitor and track orders and report back to customers and stakeholders on the progress of the requests
- To ensure accuracy of data, assets and orders.
- Effective escalation management for operational issues
What you'll need to succeed
- Advanced MS Office skills, particularly Excel
- Exposure to Web Applications - company Intranet/Extranet
- Fluency in English and French
- Ability to multitask and prioritise workload
- 2-3 years’ experience in an Customer Service/ Service Delivery role
What you'll get in return
• Exciting and stable career in a renowned, international organization
• Multisport Card
• Private medical healthcare in Luxmed
• Private life insurance
• Competitive salary
• Valuable training sessions and free language courses
• Well-being sessions
• Opportunities for professional development and clear career path
• Office in great location - Olivia Business Centre / Star building
• Referral program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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